Brownhills are Downhills

[locksmith]

Hi,

If Brownhills are not prepared to give you a replacement van or get it ready in time before your wife goes into hospital on the 24th August, Johns Cross will.

I can offer you a Swift Sundance 580PR, end lounge 2 berth motorhome free of charge for one week commencing 13th August so that you can have some quality time together.

The only proviso is that you pay the hire insurance cost of £61-75p and complete our standard hire agreement which will be at no charge to you.

Please contact my Hire Dept and speak to Mark, Andy or Lawrence if this is of interest 01-580-883060

Good luck and best wishes

Peter

That is so so kind of you, I think my last thread may have passed the same time as you wrote this. May I please see what Brownhills are going to do before I answer you, but I do feel that Brownhills should have made me the same offer as you just have. You are very Kind, thank you but you have also bought the tears back into my eyes.

 

[Canalsman]

Hi,

If Brownhills are not prepared to give you a replacement van or get it ready in time before your wife goes into hospital on the 24th August, Johns Cross will.

I can offer you a Swift Sundance 580PR, end lounge 2 berth motorhome free of charge for one week commencing 13th August so that you can have some quality time together.

The only proviso is that you pay the hire insurance cost of £61-75p and complete our standard hire agreement which will be at no charge to you.

Please contact my Hire Dept and speak to Mark, Andy or Lawrence if this is of interest 01-580-883060

Good luck and best wishes

Peter

What a wonderfully generous offer.

Fantastic!

 

[locksmith]

Please forgive me if I get away from the computer for the rest of the day, I'm shattered and have much to do before it all starts again tomorrow. It is my intention not to keep this motorhome so I've got to empty and remove everything I've added to it.
Mandy has said to thank you all for your help so far, even Beau is wagging her tail as the tension has eased slightly.
Thank you all again and I will keep you posted.

 

[AndyC]

This thread has spread to several other forums, for example see the MMM forum: Viewing a thread - Out&About Live

I'm sure we all have the greatest sympathy for locksmith and his wife - no-one deserves to be treated as they have. It's small consolation to them but Brownhills' reputation will take yet another knock as a result of this.

I also hope that the more than generous offer from Peter at Johns Cross will go some way to restoring faith in motorhome dealers - they're not all bad....

AndyC

 

[BillyB666]

Sorry about your problems Locksmith.....
In my opinion, the only reason to buy from Brownhills is if the price is right.... and disregard any guarantee....

Exactly right- took A YEAR to get a seat cover fitted& a YEAR to fix the leccy window - even though we pick the problems up before we bought the van - in the end the service manager said he'd get his "Best people" ti get in touch & sort things out ( the mail was like something a 2 year old would type ) nothing sent a reminder- nothing, went to their stand at the Lincoln show- left all my details- nothing. Like the man said BEAST them on price & get the van sorted by PROFESSIONALS it's the only way. They are complete cowboys

B

 

[locksmith]

This thread has spread to several other forums, for example see the MMM forum: Viewing a thread - Out&About Live

I'm sure we all have the greatest sympathy for locksmith and his wife - no-one deserves to be treated as they have. It's small consolation to them but Brownhills' reputation will take yet another knock as a result of this.

I also hope that the more than generous offer from Peter at Johns Cross will go some way to restoring faith in motorhome dealers - they're not all bad....

AndyC

Cant keep away ( Mandy is sleeping) but I googled Brownhills are Downhills and was amazed at the other forums who are running this

 

[locksmith]

Thank you all again. I would think Brownhills will be glad to see the back of me although we have done nothing to them. Mandy is sleeping like a baby the first time since we called at Brownhills last Saturday on our way to Scotland. We will definitely be taking the refund and compensation, after that we are not sure. I'm not looking forward to going to Brownhills as I feel very very bitter.

 

[Deleted member 4850]

Just back in and have read through this thread with growing horror and rage. Brownhills had a rotten reputation already but this is a dreadful story.

That's a wonderful offer from Peter from Johns Cross though, and you clearly have a huge body of well-deserved support from not just this forum but from good people far and wide.

Good luck for tomorrow: it's very unpleasant to have to do this but hopefully it bring some closure on this episode.

I wish you both a restful and relaxing holiday once this is through.

 

[al n sal]

Good luck to you and your wife Locksmith, I hope it all works out for you, there is so much pubicity now about this Brownhills must be seen to do something surley.

can I just say also, WOW what an offer from johncross, I have dealt witht them in the past and found them good, but after reading their offer to you, they have proved to be above and beyond, well done, makes a real nice change

good luck
al

 

[locksmith]

Good luck to you and your wife Locksmith, I hope it all works out for you, there is so much pubicity now about this Brownhills must be seen to do something surley.

can I just say also, WOW what an offer from johncross, I have dealt witht them in the past and found them good, but after reading their offer to you, they have proved to be above and beyond, well done, makes a real nice change

good luck
al

I could not agree more about Johnscross/ Thank you.

 

[fifer37]

newspapers

At this point my wife is calling the shots and she says no at the moment.

I worked in the newspaper industry, and had a problem with my gas provider being changed, without my knowledge. Reporters sorted it out in 2 days, and I got £20 back for all the phone calls incurred. I would certainly go to the papers, it"s worth it. I am amazed, that someone from Brownhills, has not been in touch with this site, about all the BAD publicity.

 

[Deleted member 12539]

Goodness me this has me worried... I have only just picked up our first motorhome from Brownhills of Newark (yesterday) and stayed over night at their free facility.
We have paid over £30 000 for our 2005 second hand Peugeot Autocruise Sarasota, having moved over from a 6 berth caravan.
We found the staff to be very helpful and friendly, and our 'van' was tested overnight with no problems.
I really hope I have not made a terrible mistake by choosing Brownhills and will be monitoring my motorhome quite closely for any problems.
Good luck to you and your wife Locksmith, I hope it all works out for you and you get what you want from them.

 

[AL8]

I hope that you get all your money back, including any additional money spent above the purchase price.

With your cash back in the bank & a weeks holiday very shortly in beautiful Scotland, guaranteed by John Cross, hopefully you & your wife will both sleep better.

I know nothing of Johns Cross, but clearly if you decide to buy again they are going to be your first port of call - and rightly so. Great offer Johns Cross!!

I don't think that even the most harden person could fail to be moved by your story, I purchased from Brownhills @ Newark, under very similar circumstances to yours, and could bore the pants off of you with unbelievable (but true) stories - really, so unbelievable that they become comical.... or is that they become a farse

I know that you both do not need the added pressure of the problems caused by Brownhills, but now I'd get to planning your week away. It sounds like you might already know a fair bit about Scotland, but if you'd like to add a couple of places to stop where you can get the MH close to the beach for dog walks or get the MH to places where your wife can enjoy fantastic views from the comfort of the MH please drop me a PM and I'll send you some info.

Enjoy getting your money back, but most of all enjoy your time together.

 

[Admin]

Hi,

If Brownhills are not prepared to give you a replacement van or get it ready in time before your wife goes into hospital on the 24th August, Johns Cross will.

I can offer you a Swift Sundance 580PR, end lounge 2 berth motorhome free of charge for one week commencing 13th August so that you can have some quality time together.

The only proviso is that you pay the hire insurance cost of £61-75p and complete our standard hire agreement which will be at no charge to you.

Please contact my Hire Dept and speak to Mark, Andy or Lawrence if this is of interest 01-580-883060

Good luck and best wishes

Peter

This is a wonderful offer you have made. I shall certainly remember it.

 

[locksmith]

I hope that you get all your money back, including any additional money spent above the purchase price.

With your cash back in the bank & a weeks holiday very shortly in beautiful Scotland, guaranteed by John Cross, hopefully you & your wife will both sleep better.

I know nothing of Johns Cross, but clearly if you decide to buy again they are going to be your first port of call - and rightly so. Great offer Johns Cross!!

I don't think that even the most harden person could fail to be moved by your story, I purchased from Brownhills @ Newark, under very similar circumstances to yours, and could bore the pants off of you with unbelievable (but true) stories - really, so unbelievable that they become comical.... or is that they become a farse

I know that you both do not need the added pressure of the problems caused by Brownhills, but now I'd get to planning your week away. It sounds like you might already know a fair bit about Scotland, but if you'd like to add a couple of places to stop where you can get the MH close to the beach for dog walks or get the MH to places where your wife can enjoy fantastic views from the comfort of the MH please drop me a PM and I'll send you some info.

Enjoy getting your money back, but most of all enjoy your time together.

I will definitely be dropping you a line. and thank you for your thoughts...

 

[locksmith]

Goodness me this has me worried... I have only just picked up our first motorhome from Brownhills of Newark (yesterday) and stayed over night at their free facility.
We have paid over £30 000 for our 2005 second hand Peugeot Autocruise Sarasota, having moved over from a 6 berth caravan.
We found the staff to be very helpful and friendly, and our 'van' was tested overnight with no problems.
I really hope I have not made a terrible mistake by choosing Brownhills and will be monitoring my motorhome quite closely for any problems.
Good luck to you and your wife Locksmith, I hope it all works out for you and you get what you want from them.

I think you will be OK and feel we were taken advantage of at our lowest, a year ago this would not have happened as I would not have let it and would not have put total trust in strangers.

 

[locksmith]

I had an email this morning from brownfools and here is a copy for all to see although my reply will come first.

Dear David, Prew and Connor, (Brownfools)
thank you for your kind email. when all this first started nobody wanted to know our story except the people of wildcamping and motorhomefacts forums we had an insider who would have got our case in the national newspapers, we didn't want this all we wanted was Brownhills to listen as we had not got time and this was what they were taking most of.
Now there are many who want our story due to the outcry of our new friends who have made us many kind offers such as Johnscross Motorhomes, we feel unfortunately we will have to decline from their most kind offer at least till sometime after the 24th August when Mandy is due to see her specialist and have scans due to changes and savere headaches, Mandy had already postponed this hospital appointment to have our doomed holiday.

kind wishes and good luck to your readers who have had problems also.

Andy - Mandy - Beau.
----- Original Message -----
From: Brownfools
To: Andy
Sent: Monday, August 09, 2010 4:11 AM
Subject: RE: Downhills


Hi Andy & Mandy (and Beau!),

Thank you for your email to us here at Brownfools.
Firstly may we say how sorry we are to hear of your condition, Mandy. Our thoughts and sympathies are with you and your family. An experience like you have just had with Brownhills was the very last thing you all needed.

We had already read your distressing account on the Motorhomefacts website forum. The replies from members of that forum (and others) say more than we ever could. We understand from subsequent posts to the forum that you may be able to obtain a refund from Brownhills. You won't need us to tell you how precious your time is. If you can get your money back, do so! Then put Brownhills behind you and never look back.
Motorhoming is a wonderful way of making the most of your time together. We understand that the proprietor of Johns Cross Motorhomes in East Sussex (Peter) has offered you a Swift Motorhome for a week to get you off to a proper start. Our limited dealings with Johns Cross Motorhomes have been very satisfactory and we thank Peter for his generous offer.
In the time that we have run the Brownfools website we have been sent some harrowing, first hand accounts of peoples dealings with the Muppets of Newark. We often think that they can't dig themselves any deeper into the gutter, then we hear of them in the sewer.
Our website was born out of our experiences. We are truly sorry that, like us, you learnt the hard way. We do hope that this is all resolved to your satisfaction - and quickly!
Please drop us a line letting us know how you fare, what you buy, where you go and, most of all, how you enjoy it! Don't let this put you off motorhoming. There are good dealers out there!
Finally, we hope that you can make another trip to Scotland. As you will see from the photos on the website, we love it!

Very best wishes,

David, Prew and Connor.

 

[Allie]

hi locksmith, hope your wife is ok. My partner and i got our first camper in Dec 2009 from brownhills, we knew it wanted a few bits doing but they said it would be done before pick up, oh the jobs were done pick up was four days late mind. We brought the van home tried to start her up the following morning absolute nothing.(jump leads to the ready) Not bad for a brand new battery. Anyway cutting a long story short, they had done the jobs but they were all botch ups and after several phone calls we got no satisfaction. We took the van to a local garage and they re-did the jobs at a total of 11 hundred quid, lucky for us the garage belongs to a friend of ours and he said it was ok for us to send the bill to brownhills, after several weeks and phonecalls (we paid Andy at garage by the way) brownhills aggreed to pay for the new battery and laisure battery not bad for over a grand!!! The after sales of this place is terrible and i wouldn't recommend them to anyone. We have just traded the van in and pick our new Motor-home up on Wed 11th Aug, can't wait, we went to CAMPBELLS in Preston the ford pinacle rl 2008 was only slightly more than you paid brownhills, just a thought. Good luck in the future and love and prayers with your wife Allie n George xx

 

[locksmith]

hi locksmith, hope your wife is ok. My partner and i got our first camper in Dec 2009 from brownhills, we knew it wanted a few bits doing but they said it would be done before pick up, oh the jobs were done pick up was four days late mind. We brought the van home tried to start her up the following morning absolute nothing.(jump leads to the ready) Not bad for a brand new battery. Anyway cutting a long story short, they had done the jobs but they were all botch ups and after several phone calls we got no satisfaction. We took the van to a local garage and they re-did the jobs at a total of 11 hundred quid, lucky for us the garage belongs to a friend of ours and he said it was ok for us to send the bill to brownhills, after several weeks and phonecalls (we paid Andy at garage by the way) brownhills aggreed to pay for the new battery and laisure battery not bad for over a grand!!! The after sales of this place is terrible and i wouldn't recommend them to anyone. We have just traded the van in and pick our new Motor-home up on Wed 11th Aug, can't wait, we went to CAMPBELLS in Preston the ford pinacle rl 2008 was only slightly more than you paid brownhills, just a thought. Good luck in the future and love and prayers with your wife Allie n George xx

Thank you for your lovely email, Mandy has shed a few tears today as I at first refused to have a reasonable talks with Brownhills infact you can only say I was bloody minded but I'm glad I did listen in the end.
Once again I have a lump in my throat reading these nice emails.

I will now post the latest report as promised

 

[locksmith]

Thanks for your patience today. things have sped along and are looking good so far.
The very highest in Brownhills have written and one of their top men drove the 140 miles and delivered by hand a written apology and the biggest bouquet of flowers for Mandy.
Brownhills customer service sent at my request a driver to collect the van as I no longer wanted it but before they arrived I had it inspected properly, by a local motorhome insurance assessor who confirmed our worst fears from the first report. I have come to the conclusion that no checks were carried out on the van at all. and the day before collection it was rushed in for an MOT that it failed. (exhaust) I have been assured that somehow it has just slipped through and there is no way that they would ever let a vehicle in its condition through.
Because the vehicle was not inspected closely after it was traded in the faults my two inspectors found were not picked up by Brownhills.
MOT does not inspect for Habitation fault etc.
Brownhills have paid a full refund direct into my bank and have taken a list of my costs, losses, expenses and I have given them a figure.
The compensation side of things is up to them to make an offer and I hope this will happen over the next few days.
It looks like The top people of Brownhills are doing their best to put things right but they cant give us that time back.
If my Mandy gets through everything with the hospital and she feels she is able I will be looking for a decent van and maybe get to Scotland before the winter.
Thanks to you all for your kind thoughts and words and I will keep you all updated and want to remain an active speaker on this forum.