Brownhills are Downhills

[busydaffodil]

I did talk to them today and they told me to request a refund today from Brownhills but nobody will talk to me.

post a letter - registered post, rejecting the item as unfit for purpose. List the number of times you have requested action/conversation & request they arrange collection & full refund of the vehicle??

 

[locksmith]

I once got ripped off for £750 by a local furniture company (took my money twice from my debit card).
I resolved the issue by printing flyers describing my story & standing outside their entrance, giving my flyer to every person who was going to enter their store.
Within the day, my money was paid back in cash to me. They lost so much more in people reading & turning around to walk away.

Lets hope Brownhills see your story over every web forum in the Uk.

I would be renting a pitch at the next Motorhome show, getting myself a banner ("A Warning to all") and displaying your story to anyone that wants to listen.

Their credibility needs to be severely knocked over their treatment of you. Something like this, handled correctly, could be the nail in their businesses coffin. I'm sure your forum friends would help out too.

Iv'e been having a chat with my wifes uncle who's the night editor of the Sun but as I said to him we don't want the fuss just a quiet few weeks in scotland. The newspaper would be the last resort.

 

[Canalsman]

I suggest you get the editor to give them a call.

That should provoke a reaction!

Why treat this as a last resort?

It's a story that a newspaper would probably really like to run. The only down side is the potential intrusion on your privacy.

But that would only be short term, and if it were me I'd relish the chance to show these people up for what they appear to be.

And it might prevent others from experiencing similar problems ...

 

[locksmith]

I suggest you get the editor to give them a call.

That should provoke a reaction!

Why treat this as a last resort?

It's a story that a newspaper would probably really like to run. The only down side is the potential intrusion on your privacy.

But that would only be short term, and if it were me I'd relish the chance to show these people up for what they appear to be.

And it might prevent others from experiencing similar problems ...

At this point my wife is calling the shots and she says no at the moment.

 

[locksmith]

A lot of vans were flood damaged in 2007. It was made clear at the time that none of them would be sold on and put back on the road.

If yours could be one of these, contact either VOSA or DVLA and ask them to check on your vehicle. If this is the case, then you should have an easier time getting your money back.

Possibly your Insurance company may be able to get some info on the history of the vehicle. If not, try an HPI check on it. Brownfools should automatically do it on any part exchange vehicle they take in.

Do you know a friendly policeman ? There is a lot of info on their computer system. It could be a ringer.

I bought my last van from Brownhills. The van was nearly new so there were no real issues with it. When I came to get my first service and habitation check they were a bit vague about the cost beforehand. When I went to pick it up and pay the bill, I got a big shock at the price. £550 for the work. They never got any more money off me after that.

I sincerely hope you get this sorted quickly and to your satisfaction.

My friendly inspector ran an HPI check but it has come up blank, he thought this unusual because nothing came up at all. I did say that I know that the motorhome was registered in the Isle of Man so he re-tried with the both registrations but still nothing, like it does not exist.

 

[ALLERDALECHEF]

I suggest you get the editor to give them a call.

That should provoke a reaction!

Why treat this as a last resort?

It's a story that a newspaper would probably really like to run. The only down side is the potential intrusion on your privacy.

But that would only be short term, and if it were me I'd relish the chance to show these people up for what they appear to be.

And it might prevent others from experiencing similar problems ...

yes ..i have to agree with chris
i recon one phonecall from a national newspaper or magazine would have this sorted out pronto .
Maybe even an e-mail from admin inviting them to put their side of the story.
Once they see it isnt just one person fighting against their large organisation they will feel more pressure . Your MP may also help .( mine did with british gas ...they apologised when he got involved and paid me compensation !)

Time is of the essence here
best wishes
chef

 

[locksmith]

I received a letter from brownhills with their sincere apologies stating they have fallen far short of thier standards and they wish to put things correct. I have asked that I be able to take the motorhome back on Tuesday and run through the problems with somebody who will be able to make decisions and get this sorted with some form of compensation for my losses.
I have also stated that we have been approached by a National News paper but we dont want the fuss, we would prefer just to be able to have our two weeks in our motorhome before my wife dies.

 

[locksmith]

I wish to ask a favour of anyone on wildcamping who may feel strong enough that we have been treated badly that they would email Brownhills so.
Our editor friend has suggested this.

 

[Admin]

I wish to ask a favour of anyone on wildcamping who may feel strong enough that we have been treated badly that they would email Brownhills so.
Our editor friend has suggested this.

People will need your details to be able to do this as they cannot give your forum user name. You can pass these to me if you like and any interested members can ask me for the details.

Phil

 

[busydaffodil]

People will need your details to be able to do this as they cannot give your forum user name. You can pass these to me if you like and any interested members can ask me for the details.

Phil

If they has agreed to his name being given to people Phil, I am happy to email them with a supportive email for this couple.

 

[maingate]

Hi locksmith,

It is looking good and proves that Brownhills follow comments on the forums. I agree with informing the newspapers as a last resort. It is however, a very good thing to get the threat of such action made plain to Brownhills (or whichever company is causing the problem).

You probably do not need to do that now but if you do, remember that BBC Wales ran a story a few months ago about Brownhills. An elderly couple finished up with a five figure debt to them and had no hope of ever paying it off. Their sales people (and methods) have a lot to answer for.

 

[vindiboy]

I E Mailed Brownhills today [ and got a bland reply ] telling them of this post and expressing my disgust at their treatment of a customer, My Hymer came from them some years ago and I had problems with them then, they did put right all the things wrong eventually but could have done things right in the first place saving me and them hassle, I for one would never use them again and often relate my experience of their services to anyone who is interested so I have probably cost them a few customers over time, but I don't suppose they care much, given their general attitude to people.

 

[locksmith]

People will need your details to be able to do this as they cannot give your forum user name. You can pass these to me if you like and any interested members can ask me for the details.

Phil

Thanks Phil, I'm more than pleased to give my details to you and I really do want to thank everyone for their support. I joined wildcamping for information and certainly didn't expect to be asking for help. thank you.

 

[vindiboy]

My friend had some work done by Hymer at Preston, this is how his van was returned to him, a large screw had gone right through the body from INSIDE the van where they did a job on the interior bed,this was about three years ago, they [ Hymer] had to come to Worthing to collect the van and leave him with a loaned Camper drive all the way to Preston and return his Hymer after repairing the damage, I have to say that they did in fact do an excellent repair on his van but what a mess in the first place.

 

[BambiOwner]

just a thought ,.. and not to undermine the original story , but has anyone got a good word to say about brownhills ? as i never hear anyone saying anything good about them.

The only good thing that In ever found with Brownhill was that they always have nice pretty girls at the show's giving out leaflets.
Bambiowner

 

[locksmith]

I Just privately mailed this to Phil with all my detail but as you have all been so kind I thought you should see what I wrote.

Thanks Phil. I'm a locksmith and you hear all the time of rogues in my industry, I am one of the good guy's who do lots of work for Age concern and for special needs people and have had to prove myself to many agency's I also have government clearance able to go on any military installation in the UK, I have had to prove I'm honest. I have never been treated or have ever heard of people being treated by a reputable company such as Brownhills the way we have. I have been honest with people on this forum but what has been mentioned is only the tip of the iceberg. I will not mention anyone's names and I thought if I did you would probably remove this thread from your website anyway. I do want to say thank you for allowing me to run this and thanks also for being prepared to pass my details on.
My wife was crying a moment ago reading some of the nice reply's we have had. Thank you, Andrew

 

[locksmith]

I E Mailed Brownhills today [ and got a bland reply ] telling them of this post and expressing my disgust at their treatment of a customer, My Hymer came from them some years ago and I had problems with them then, they did put right all the things wrong eventually but could have done things right in the first place saving me and them hassle, I for one would never use them again and often relate my experience of their services to anyone who is interested so I have probably cost them a few customers over time, but I don't suppose they care much, given their general attitude to people.

Thank you so much.

 

[busydaffodil]

Contact Your Local Brownhills Branch

For anyone that wishes to contact Brownhills, here is the link to their Newark Centre.

I'm just finishing mine.

 

[arthur49]

I've just noticed and read through all this thread - I'm shocked and sincerely hope its sorted.....and fast.
Oddly in May 2009 we went to Brownhills, Newark despite fact we are in Perthshire but nobody seemed interested in our potential custom (a new van) so we walked away. It was only afterwards that we heard bad reports.... a narrow escape
Good luck
Arthur

 

[wolly]

wolly

I am sorry to read your letter about your wife.ABOUT BROWNHILLS i had a bad expperience with a new motorhome over £3000 00 pounds. water leaking in waterboiler etc etc could go on.but never agian I would not ask them to oil my barrow if it had a squeek .anyway hope you get sorted and god bless you both wolly north yorkshire.