Brownhills are Downhills

Glad to hear you got it sorted Locksmith :)

I don't know how much that had to do with the internet forums. I have never bought a motorhome from Brownhills so have no personal experience, good or bad. But even if we take the most cynical view that Brownhills only did it to avoid bad publicity, at least that shows they care enough about their reputation to go to these lengths to put it right. Which suggests they will continue to look after their customers, if only to avoid any more bad publicity?

I am wondering if there could be most complaints about Brownhills because they sell the most motorhomes? If the average dealer has 10% dissatisfied customers that makes Brownhills have the most?
Rather like there seems to be most complaints about the Sevel X250 (New Fiat Ducato/Peugeot Boxer/ Citroen Relay) because most motorhomes are based on it? To read some of these forums you would think the X250 is a total pile of ****. But I have an X250 and am absolutely delighted with it.
 
brownhills

we have had 5 m/h from brownhills 2 second hand 3 new all had faults nothing major . we stay on site for 2days to check as much items as possible before we move off most of the faults in question were fixed except part's which wasn't in stock and was later fixed within 1month. we have had 5 m/h from other dealers new and old and again all had faults one way or another with so many moving parts base vehicle and habitation to get fault free is rare .happy camping
 
Protect future buyers

A list is a must, I’m knew also to all this having a nightmare myself, likewise brought from a dealer.
 
????????????

They advertise a silver medal winner 2009 for customer services is that a blag? Perhaps if everyone on here sent them an email they may stand up and listen in the future
 
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This Post was started by myself as I had multiple problems with my motorhome and Brownhills, the main problem was getting heard.
Since Brownhills senior Staff have been made aware of the problems (made aware by these forums) they have gone a long way to put things right. I feel that people should know that Brownhills made mistakes that they can't undo but have now done good by me and I will happily by another motorhome from them.
 
As I said previously, I am really glad that your problems were sorted out to your satisfaction & your circumstances touched people a lot forcing perhaps Brownhills to fix things to stop the growing bad publicity. BUT we should all expect the service that you got, we probably all worked hard to get the large amount of money that a motorhome costs (probably the 2nd largest purchase after your home). It is time that all dealers start to realize that internet, while it can be good for advertising their products can be a powerful weapon to also discourage people from buying from them.
 
We made it !

We made it, now in Scotland !!
This is the first time I have been able to get a signal on my laptop but we left home Last Wednesday. (Today is Tuesday the 21st Sept 10)
At the moment we are in Durness having made out way up the east coast of Scotland avoiding the worst of the weather.
Durness is wet this morning and we are about to have breakfast and work our way down the west coast over the next 3 or 4 days ending our Scottish tour for this season in Cambletown but then going on to the Lakes - Snowdonia and finishing in Pembrokeshire and Home to Suffolk.
Thanks people, we are living our dream. :)
 
Hi - hope everything is ok with the van and you are getting the holiday you wanted.

Travel safe and enjoy
 
Wow - I'm SO pleased you've made it on your dream trip. I hope you have a wonderful time...this is a glorious time of year, quiet roads and autumn colours just starting.
Enjoy!
 
Hi Locksmith, hope you're enjoying your motorhome. Did you visit Smoo Cave while you were up at Durness. :confused:
 
As this matter now seems resolved I am going to unstick this thread.
 
I took your advice and it did the trick

ALLERDALECHEF said:
How depressing.....I dont know what to say to make you feel any better .lets hope the diagnosis is wrong then the problems with the van will feel insignificant, even though they clearly aren't !
I suggest you e-mail this to brownhills ....all branches , and join all the other motorhome forums and post it up.
All the best , and i hope you will be able to visit keswick ( castlerigg hall ) again and be able to enjoy it
Click to expand...

Hi there, I have just been going through the old replies to my thread and thought I should write back to you as I actually did what you suggested with my first post and put it around two other forums and from there others spread the word, people power works.
I think I know the small hotel you run and also recognise your house. Mandy and I spend lots of time in Keswick and are very comfortable when we are there, it feels like home.

Thanks again. Andrew ( locksmith ) ;)
 
Brownhills

We had the miss fortune of purchasing our motohome from Brownhill - Preston - We live in Hull (135 miles there) paid a deposit over the phone and was told we could pick it up in a week. First visit was a waste. no battaries, no PDI check broken element twisted handles. The hab door didn't close.. the list was endless. Had to go a second time - this did make my blood boil. We left them with 25-30 things to rectify - second time 40-50 things to rectify- Salesman kept saaying take it now use and bring it back when you have a list of faults- I said is 50 faults not enough. Two differing batterries (85amp - 110amp) had a new hab door that still didn't close. Many many differing issues- salesman just wanted this of his plot. I said I didn't want this van and asked for 2K deposit back - no no you can't do that the vans regisatered in your name........ thank you, I just said I can afford to loose 2K (I counldn't) can you afford to keep this and sell it second hand........ penny dropped - my wife got all the little extras she wanted - So sometimes the little people can win. The motohome has been a pile of pants since and threatened to take swift to court due to all the many differing faults. a catch failed and knoked me out whilst pouring elsan in cassette and was left with elsan in my mouth and eyes unconsious..... Now have a 5 year no quible warrenty as if it is in the first year. A little light at the end of the tunnel that some small people can win. I hope you win. I also pass on my heart felt good wishes to your Goodlady - Don't let them win. Use whatever you can - Good luck
 
Sorry

I worte the above thread after just the first page not realising how much has gone on.

Well done!
 
hi locksmith a bit late with a reply ,as we have only just got back on line fully after our 18 months living in our van so pleased you got sorted with the van hope you enjoy the new van and enjoyed scotland .also mine and lindas thoughts are with you both
 
Than you all.

:)I have recently finished answering the hundreds of emails sent to us through the Brownhills are Downhills (best part of 2000) the bulk were regarding Mandy's health and it was not till I started to go through the wonderful emails I realized there are so many others suffering in silence with similar ailments and as with Mandy the knowledge it will be terminal.
We enjoyed our break in Scotland, the Lakes etc. and are saving our pennies so we can get away again as soon as possible as the clock is ticking.
Mandy and I have found we are not living from one hospital appointment to the next quite so much but are making plans for the future and are talking about more normal things and not just living with the illness.
I had a burst gangrenous appendix recently and then a secondary infection that I'm still fighting with the help of another 4 week course of antibiotics, this took our minds away from Mandy's illness but once again the strength of Mandy this beautiful woman came out to help nurse me back to health.
Our daughter recently graduated as a fully qualified English teacher and is getting married next August, Mandy say's if she can live long enough to see our daughter married and our first Grandchild born her life will be complete. xxx :)


I wish you all the strength to fight the good fight, thank you. x
 
Hello I have rejoined Wild Camping after several years.

As you know Brownhills came good in the end for us. I just wanted to give the people in this group who remember us an update! Mandy is still with us eight years on although her mobility has worsened and she is in a wheelchair permanently. I did manage to get back to work as a locksmith for a couple of years but Mandy started having more and more mishaps so I sold my business and now care for her full time.
I recently gave up my motorhome and I'm now waiting for a new 2019 Buccaneer Clipper caravan that is being modified to suit Mandy's needs (I really miss my motorhome but hey ho!) I still go up to the Highlands and Lakes climbing and this caravan will allow me to take Mandy with me and know she is safe while able to have the occasional mountain trek. I have been a member of Suffolk Lowland Search and Rescue who are part of the same group as the famous Mountain Rescue but we tend to search for missing suicidal or vulnerable people who wonder off usually into woodland forests or bog land. This has been my salvation and we are out searching regularly, I have not been fortunate to be the one to find anybody alive but have sadly found 5 deceased suicides.
This group played a major part in getting us sorted out those years ago and I want to thank all the supporting members and say a very big thank you to Phil who supported us all the way.
 
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