ALLERDALECHEF
Guest
just a thought ,.. and not to undermine the original story , but has anyone got a good word to say about brownhills ? as i never hear anyone saying anything good about them.
Admin
Administrator
- Posts
- 6,127
- Likes
- 13,904
Nope I have no intention of locking this thread.
sparxy
Guest
In my honest opinion you are better off buying privately and finding a reputable/recommended caravan/motorhome engineer to do an independant inspection for you. It may cost you £50 but you will get a better deal on the price to start with and if any faults are found you can either cost in the repairs to negotiate a reduction in the price or walk away.
locksmith
Guest
We are at our wits end.
Thank you for your kind words.
I feel very sick and totally knocked out. I have waited again all day today for another promised phone call but nothing, I call them and the receptionist just say they will get them to ring me or they are with a client or in a meeting.
I had a friend come around and look at the vehicle as he used to do repairs on motorhome and caravans, he says he has found heavy corrosion in places the weather can't get and now believes the motorhome may have been flood damaged.
It just gets better but thank goodness for this website as it's keeping me sane.
Thank you for your kind words.
I feel very sick and totally knocked out. I have waited again all day today for another promised phone call but nothing, I call them and the receptionist just say they will get them to ring me or they are with a client or in a meeting.
I had a friend come around and look at the vehicle as he used to do repairs on motorhome and caravans, he says he has found heavy corrosion in places the weather can't get and now believes the motorhome may have been flood damaged.
It just gets better but thank goodness for this website as it's keeping me sane.
terry c
Guest
iam not a full member on here can you pm me
terry c
Guest
hi
sorry did not want to do to much talking on here if get my drift
sorry did not want to do to much talking on here if get my drift
locksmith
Guest
Kontiki
Full Member
- Posts
- 2,268
- Likes
- 760
Just a shot in the dark but did you pay for any part of the motorhome with a credit card? If you did pay for any of it (such as a deposit) using a card you are possibly protected under Section 75 of the Consumer Credit Act 1974 as the total value is under £30000.
locksmith
Guest
Hi there, no I paid the deposit and then the bulk by debit card and cheque.
I have just had an anonymous email from a so called Brownhills employee saying they are sorry for all the trouble I've had with this motorhome and it should not have been sold to me but I will receive a letter in the post tomorrow
Last edited:
kenjones
Guest
A nightmare experience locksmith.
I know it's no comfort for you but I have met many motorhomers who would never go back to Brownhills.
Perhaps this site could start a list of dealers recommended by members?
I have nothing but praise for Todds of Lostock Hall, Preston.
Todds Motorhomes
My van was a fair price and the part exchange allowance was good.
The vehicle was ready when promised and very clean and well serviced.
I have needed to 'phone for advice a couple of times and found them very helpful.
I hope your problems will soon be resolved.
I know it's no comfort for you but I have met many motorhomers who would never go back to Brownhills.
Perhaps this site could start a list of dealers recommended by members?
I have nothing but praise for Todds of Lostock Hall, Preston.
Todds Motorhomes
My van was a fair price and the part exchange allowance was good.
The vehicle was ready when promised and very clean and well serviced.
I have needed to 'phone for advice a couple of times and found them very helpful.
I hope your problems will soon be resolved.
locksmith
Guest
rolandrat
Guest
You was very lucky, I had a very bad experience with them.
Kontiki
Full Member
- Posts
- 2,268
- Likes
- 760
Hope that the letter from Brownhills has some good news for you & you get your money back plus compensation. I had problems with the dealer I used (not Brownhills) & compared to yours they were minor. I was almost at the point of stocking the van up & going to his main showroom & parking across the front entrance until I got some satisfaction or he called the police & was prepared to whatever it took to get it sorted. Thankfully I got my issues sorted but it did cause me a great deal of stress.
Randonneur
Guest
After reading all the posts on here I'm wondering if there is such a thing as a happy Brownhills customer.
I would ask that, if such a person exists, could they please post their experiences on here so we can have a balanced view of this company and their aftersales and service operations. After all, they are still in business so SOMEONE must be buying their motorhomes.
I suspect the list is likely to be very short!!!!
I would ask that, if such a person exists, could they please post their experiences on here so we can have a balanced view of this company and their aftersales and service operations. After all, they are still in business so SOMEONE must be buying their motorhomes.
I suspect the list is likely to be very short!!!!
locksmith
Guest
The thing that has come across to me is it seems that the employees of Brownhills do not like the way business is done by their employers and one of them feels strongly enough to email me so.
I do hope the letter is a refund
locksmith
Guest
I did talk to them today and they told me to request a refund today from Brownhills but nobody will talk to me.
maingate
Full Member
- Posts
- 12,802
- Likes
- 18,708
A lot of vans were flood damaged in 2007. It was made clear at the time that none of them would be sold on and put back on the road.
If yours could be one of these, contact either VOSA or DVLA and ask them to check on your vehicle. If this is the case, then you should have an easier time getting your money back.
Possibly your Insurance company may be able to get some info on the history of the vehicle. If not, try an HPI check on it. Brownfools should automatically do it on any part exchange vehicle they take in.
Do you know a friendly policeman ? There is a lot of info on their computer system. It could be a ringer.
I bought my last van from Brownhills. The van was nearly new so there were no real issues with it. When I came to get my first service and habitation check they were a bit vague about the cost beforehand. When I went to pick it up and pay the bill, I got a big shock at the price. £550 for the work. They never got any more money off me after that.
I sincerely hope you get this sorted quickly and to your satisfaction.
If yours could be one of these, contact either VOSA or DVLA and ask them to check on your vehicle. If this is the case, then you should have an easier time getting your money back.
Possibly your Insurance company may be able to get some info on the history of the vehicle. If not, try an HPI check on it. Brownfools should automatically do it on any part exchange vehicle they take in.
Do you know a friendly policeman ? There is a lot of info on their computer system. It could be a ringer.
I bought my last van from Brownhills. The van was nearly new so there were no real issues with it. When I came to get my first service and habitation check they were a bit vague about the cost beforehand. When I went to pick it up and pay the bill, I got a big shock at the price. £550 for the work. They never got any more money off me after that.
I sincerely hope you get this sorted quickly and to your satisfaction.
Deleted member 5759
Guest
If there is damp and corrosion in the van then just reject it as unfit for purpose.
However under any circumstances do not continue to use it, it is a great shame that your dreams have been shattered when one considers your personal circumstances.
Peter
However under any circumstances do not continue to use it, it is a great shame that your dreams have been shattered when one considers your personal circumstances.
Peter
busydaffodil
Guest
I once got ripped off for £750 by a local furniture company (took my money twice from my debit card).
I resolved the issue by printing flyers describing my story & standing outside their entrance, giving my flyer to every person who was going to enter their store.
Within the day, my money was paid back in cash to me. They lost so much more in people reading & turning around to walk away.
Lets hope Brownhills see your story over every web forum in the Uk.
I would be renting a pitch at the next Motorhome show, getting myself a banner ("A Warning to all") and displaying your story to anyone that wants to listen.
Their credibility needs to be severely knocked over their treatment of you. Something like this, handled correctly, could be the nail in their businesses coffin. I'm sure your forum friends would help out too.
I resolved the issue by printing flyers describing my story & standing outside their entrance, giving my flyer to every person who was going to enter their store.
Within the day, my money was paid back in cash to me. They lost so much more in people reading & turning around to walk away.
Lets hope Brownhills see your story over every web forum in the Uk.
I would be renting a pitch at the next Motorhome show, getting myself a banner ("A Warning to all") and displaying your story to anyone that wants to listen.
Their credibility needs to be severely knocked over their treatment of you. Something like this, handled correctly, could be the nail in their businesses coffin. I'm sure your forum friends would help out too.