Brownhills are Downhills

busydaffodil said:
Contact Your Local Brownhills Branch

For anyone that wishes to contact Brownhills, here is the link to their Newark Centre.

I'm just finishing mine.
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wolly said:
I am sorry to read your letter about your wife.ABOUT BROWNHILLS i had a bad expperience with a new motorhome over £3000 00 pounds. water leaking in waterboiler etc etc could go on.but never agian I would not ask them to oil my barrow if it had a squeek .anyway hope you get sorted and god bless you both wolly north yorkshire.
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Thank you for your thoughts:eek:
 
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Brownhills

Locksmith,
your situation has been mentioned on the 3ms' web site.
 
3ms

I think it refers to Motorhome Monthly Magazine. Just google 'MMM' or 'outandaboutlive', you'll find it.
 
Have had a very bland response.
These people expect us to continue to support their business? This is not exactly the response they should be giving out is it!

"In reply to your e mail, we have identified the customer and are looking internally into the particular transaction. We obviously are concerned at the customer’s statements and looking to resolve any outstanding issues. We strive to achieve one hundred percent customer satisfaction on every occasion but clearly on this occasion we have not succeeded. Thank you for bringing this to our attention, however we were aware of the customer’s comments. Many thanks Andy Craggs"
 
brownhills motorfools

I too bought a A Fiat Auto-trail Arapaho from brownhills, Birtley. The alarm would'nt work, the bike rack(on their schedule) was missing, water comming in at rear of van, reversing sensors not working, fridge wouldn't work on 12V. on the way down from scotland, for the third time, to have things rectified, I warned them i had enough food and water for 2 weeks, as this 4.5Tonne(8.34m) vechile was unexpectedly going to 'brake' down across their front gate should this not be the last visit to fix things.
I hope you mandy and Beau get it sorted, don't sit back take a stand, plenty of help here.
peter
 
peter12sally said:
I too bought a A Fiat Auto-trail Arapaho from brownhills, Birtley. The alarm would'nt work, the bike rack(on their schedule) was missing, water comming in at rear of van, reversing sensors not working, fridge wouldn't work on 12V. on the way down from scotland, for the third time, to have things rectified, I warned them i had enough food and water for 2 weeks, as this 4.5Tonne(8.34m) vechile was unexpectedly going to 'brake' down across their front gate should this not be the last visit to fix things.
I hope you mandy and Beau get it sorted, don't sit back take a stand, plenty of help here.
peter
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Thanks Peter,
I felt quite alone for a while till I put my story on here. it would seem that quite a few people have had problems with many dealers.:(
 
locksmith said:
Thanks Peter,
I felt quite alone for a while till I put my story on here. it would seem that quite a few people have had problems with many dealers.:(
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Any problems my customers may have, get sorted end of story. We try and make sure they don't by doing the job properly in the first place although we are only human and not infallible all the time.

All our vans are re-valetted before handover and the valetter who does it is responsible for quality control and checking that everything is OK.

Plus on handover we demonstrate how everything works.

Peter
 
What an amazing thread. I very nearly bought a 30k used motorhome from Brownhills, Birtley earlier this year, and on reflection, and nothing to do with this story, I am happy that I wasn't tempted to the point of a transaction. I have always thought that all motorhomes are grossly overpriced, especially used ones, and this is why I have chosen for the third time to build my own.
If I was in your position, and if all you say is correct, I would go both to the press and the T.V and expose all.
 
What a heart wrenching situation. I do hope that Brownhills are genuine in their offer and that you get the holiday you are so longing for and spend the time together that is so precious to you.

Time and time again I have read of the way that customers have been treated by this company, in fact friends of ours were given the same treatment years ago although they were serial buyers having been gullible enough to give Brownhills several goes at their life savings. Through the adverts that they take out in all the motorhome magazines they will always attract new people coming to our great way of life and so have little need for repeat custom and any that do return to them are a bonus. We recently purchased a motorhome that Brownhills had taken in part-exchange; it was traded out to the dealer we bought from because they are into the banks for so much money, the figure I was told was £30 million, and they cannot stock many of the part-exchanges that they get, just relying on a stocking plan for the new motorhomes.

Wishing you, and your lady, all the very best.
 
JohnsCrossMotorHomes said:
Any problems my customers may have, get sorted end of story. We try and make sure they don't by doing the job properly in the first place although we are only human and not infallible all the time.

All our vans are re-valetted before handover and the valetter who does it is responsible for quality control and checking that everything is OK.

Plus on handover we demonstrate how everything works.

Peter
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I was very tempted by some of your motorhomes but I particularly wanted Brownhills Compass Castaway RG because of the rear garage and the big fixed bed as my wife is unable to climb into an overcab bed but all in all Brownhills are the biggest in Europe and I thought I would be safe. I'm new to motorhomes and just sold my 2009 Elddis supercyclone Caravan which was imaculate, my how I wish I still had that! but I have used two local caravan dealers and the service was fantastic. It would seem with exception to yourself most motorhome dealers are the same and just grab your money. I can understand there being one or two problems but with mine they are not small but major and unfortunately they are all invisible till either in use or the heavens open up, the filth was not invisible.:(
 
hi Peter, i'm gutted to read this..just got my third motor home and have received excellent service localy, however i nearly purchased from brownholes a few years ago but found them sadly lacking any sort of customer care, and only wanted the quickest route to your cash, i hope this is sorted quickly for you all, best regards and i hope the dream comes true for you and your good lady .....TDMalcolm
 
Canalsman said:
I suggest you get the editor to give them a call.

That should provoke a reaction!

Why treat this as a last resort?

It's a story that a newspaper would probably really like to run. The only down side is the potential intrusion on your privacy.

But that would only be short term, and if it were me I'd relish the chance to show these people up for what they appear to be.

And it might prevent others from experiencing similar problems ...
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The last resort as Mandy is finding this all a strain without all the pressure the Newspaper would bring.:( as am I writing this at 3,40 in the morning.:eek:
 
HI

HI Andy
you no i can not under this i think you work for your self i do as well we have 2300 chaps on here seen this and its on other sites so pos 3000 0r 4000 have seen this so if i was a top dog at brownhill s i would have some one to you today or is that just me
 
I have been to another forum called motorhome facts, as recommended by others, one or two members quite understandably have treated my story with suspicion as they have not heard Brownhills side of the story.
I have explained my story is true and there is more and if it were not - the next you will hear is Brownhills will take me to court.
 
Hi locksmith,

I frequently follow the posts on MHFacts and have found that they are a pretty good bunch of people.

Do not worry about any negative posts. It could be anyone doing that eg; a Brownhills Company Director. It would not be the first time that has happened, especially in similar cases to yours.

Facts is a huge site and everybody has a different point of view. The problem with your thread is that it has been shifted to the 'company reports' section and only paid up members can view it now. The moderators may have done this to protect the forum from possible legal action from Brownhills.
 
Sunday 12 noon I have just heard from the Salesman who sold me my van and he is willing to re-fund - repair or come to some kind of agreement but we will be discussing matters further on Monday and I will most probably be returning with the van on Tuesday. This Salesman called because we struck up a very good rapport from the start and I did say I have no problem with him and through all of this I felt he was sympathetic to our needs with my wifes illness.

But I also know the call came thanks to you good people
 
Hi,

If Brownhills are not prepared to give you a replacement van or get it ready in time before your wife goes into hospital on the 24th August, Johns Cross will.

I can offer you a Swift Sundance 580PR, end lounge 2 berth motorhome free of charge for one week commencing 13th August so that you can have some quality time together.

The only proviso is that you pay the hire insurance cost of £61-75p and complete our standard hire agreement which will be at no charge to you.

Please contact my Hire Dept and speak to Mark, Andy or Lawrence if this is of interest 01-580-883060

Good luck and best wishes

Peter
 
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