Brownhills are Downhills

the best thing they could do is sack the highest employee concerned in the lies and decite both on the sales side and after sales to make an example and try to get some credibility back
p.s. good result
 
Just like car dealers , promis the world until you hand over your money ( all bandits) hope all turns out well and you get a good van & enjoy Scotland .

All our best wishes

Dunk
 
JohnsCrossMotorHomes said:
Hi,

If Brownhills are not prepared to give you a replacement van or get it ready in time before your wife goes into hospital on the 24th August, Johns Cross will.

I can offer you a Swift Sundance 580PR, end lounge 2 berth motorhome free of charge for one week commencing 13th August so that you can have some quality time together.

The only proviso is that you pay the hire insurance cost of £61-75p and complete our standard hire agreement which will be at no charge to you.

Please contact my Hire Dept and speak to Mark, Andy or Lawrence if this is of interest 01-580-883060

Good luck and best wishes

Peter
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Peter,
I wish to thank you from the bottom of my heart for the kindest of kind offers. Mandy and I will not take you up on it as with all that has happened the upheaval of getting ready for another break would be to much . Our house is now full of the contents of our motorhome so I'm going to stash it all away somewhere.
If all goes well on the 24th and Mandy feels well enough we want to get another motorhome. The Compass Castaway RG ticked all the boxes for us and it took us a while to find one having travelled as far as Scotland. our funds are quite limited now as neither of us work as I'm now Mandy's carer but I think we can stretch to £27.000.00 for the right van so please bear us in mind if one should come your way. Thanks again.
 
Great new Mr&Mrs Locksmith :D
hopefully you will soon be sorted out and can enjoy the rest of the summer. It is heartening to see the goodwill generated by your story from members on this board and the offer of free motorhome hire from johnscross motorhomes was exceptional . i am sure they offered the van purely to help you out , but as a consequence have enhanced their reputation as well..i wont forget them !
No doubt you will let us know how you get on
best wishes
 
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Hi Locksmith

Have you downloaded the Wildcamping Map & POI data to your computer?

If you load Google Earth on your computer, you and Mandy can 'armchair travel' to all the spots in Scotland, and pick out those that appeal the most.

If you need any help with this, let me know :)

Regards

Chris
 
Canalsman said:
Hi Locksmith

Have you downloaded the Wildcamping Map & POI data to your computer?

If you load Google Earth on your computer, you and Mandy can 'armchair travel' to all the spots in Scotland, and pick out those that appeal the most.

If you need any help with this, let me know :)

Regards

Chris
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:eek:
We have spent a lot of time in Scotland as my family originate from the Isle of skye. We have used google earth to re-visit some of the magical places especialy while Mandy was learning to walk again after her operation. We found we were very restricted in the wilds of the north west Highlands with a caravan and it was always our dream to buy a motorhome when we retire to be able to complete our tour of the coast of British Isles. With Mandy's illness I decided to sell everything I have to raise the money to purchase a motorhome to make the dream come true and to continue to visit these places after my dear wife has passed.
 
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DONT FORGET when buying your next van please pay a small deposat with credit card and you get full protection from card campany for full amount??? Best of luck mate and regards to mandy. regards Garry
 
flatpackchicken said:
DONT FORGET when buying your next van please pay a small deposat with credit card and you get full protection from card campany for full amount??? Best of luck mate and regards to mandy. regards Garry
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You can bet on it/
Thanks Garry :)
 
Brownhills

Why are big companies like Brownhills allowed to get away with treating people/customers like this?? My daughter works for Focus and if a product does not do as it should then an exchange or refund is done. My son works for Argos and the same policy is in place: not suitable, faulty, does not do what it should - an exchange or refund is offered.
It seems that we buy cars, motorhomes, caravans etc., and are expected to deal with the faults, repairs and inconveniences on our own. And, lets be honest, a warrantly is often not worth the paper it is written on.
Is this what spending thousands of pounds does for you?

:D
Mrs Wilthebeast
 
wilthebeast said:
Why are big companies like Brownhills allowed to get away with treating people/customers like this?? My daughter works for Focus and if a product does not do as it should then an exchange or refund is done. My son works for Argos and the same policy is in place: not suitable, faulty, does not do what it should - an exchange or refund is offered.
It seems that we buy cars, motorhomes, caravans etc., and are expected to deal with the faults, repairs and inconveniences on our own. And, lets be honest, a warrantly is often not worth the paper it is written on.
Is this what spending thousands of pounds does for you?

:D
Mrs Wilthebeast
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lets see what compensation Brownhills offer, I always felt they could have taken a feather out of out of Peters Cap (Johnscross motorhomes)and offered us a temporary van to use whilst they found us another or we found another.
This morning Mandy and I feel sad and empty as there is a space where our caravan then motorhome stood for so many years and the contents of our motorhome are everywhere we look, with the 24th looming we feel unable to make any plans beyond.
 
I think everyone sympathizes with you, no matter what the compensation is you cannot buy back time.
 
every week in the news some old person has been done out of there life savings by cowboy traders and it gets tv and media time but these guys do it legally with no shame,people think brownhills are bad they should look at what happens on static caravan sites:eek:they do flease yer :rolleyes:
 
This thread has been locked at the request of locksmith, He feels that Brownhills are now taking his problems seriously. Hopefully this matter will be resolved very quickly.
 
I have had another message from Locksmith today.

He says he had another 687 support emails yesterday and would like to thank all those who have taken time to do so. He is struggling to responed to all of them straight away, so pleae do not be upset if you do not get an instant response.
 
Hi Phil

Just goes to show what members of a good site can achieve when they band together. Well done to all the members of WildCamping who supported Locksmith in his hour of need.
 
Brownhills Thread

Don,t know if any of you have noticed but Motorhome facts were running this thread also, but it has been removed.
Thank you Phil for leaving this thread for future motorhome buyers to see how Brownhills treat their customers
Sue
 
vera said:
Don,t know if any of you have noticed but Motorhome facts were running this thread also, but it has been removed.
Thank you Phil for leaving this thread for future motorhome buyers to see how Brownhills treat their customers
Sue
Click to expand...

I had a look at that thread on MHF, their members were taking bets on how long it would be before it was pulled. :rolleyes: :)
 
Phil said:
I have had another message from Locksmith today.

He says he had another 687 support emails yesterday and would like to thank all those who have taken time to do so. He is struggling to responed to all of them straight away, so pleae do not be upset if you do not get an instant response.
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:eek:
I want to thank everyone for all their emails, support and responses. I have received around 1700 private emails and they are still coming, mostly to support Mandy with her illness. I must first say that somewhere along the line I said Brownhills Newark had not offered to me a free hire van but I was incorrect. this was done just prior to a driver from Brownhills coming and to collect the old motorhome, it was done by email but I overlooked it amongst the hundreds of other emails ---- for that statement I'm sorry.
Yesterday and today Michelle Rowlands and Dean Wood overseen by Andrew Graggs have come to an agreement of what they want to do for us. I had already been given a total refund on Monday and I must admit I didn't make it easy for them, Michelle said they wanted to help us and would I give Brownhills another chance, to this I replied " yes " we had no Idea till today when we got to Brownhills just what this might be.
Brownhills have basically found us a motorhome that we had always wanted and never thought we could afford, they made it affordable to us and this includes warranty and insurance.
Dean, then Michelle realised we have now got the van of our dreams but was unable to afford to go away. Andrew Craggs then dropped some more so we are now able to go away as soon as Mandy has been to hospital.
Andrew Craggs, before we left today personally came and apologised to both Mandy and myself and said there had been a terrible breakdown in communication and a string of problems that had escalated and that he and Brownhills have taken great steps to move the Company image forward and he takes any criticism personally.
I'm very pleased and also grateful how Brownhills have now handled our situation, now god willing we will have our dream (((((((may I say it))))))) all the better for Brownhills of Newark.
 
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An excellent outcome - which you thoroughly deserve.

Well done to Brownhills for admitting their mistakes and resolving them to your full satisfaction.

I hope you can both enjoy the holiday you need in your new van and make the most of all the time you have together.
 
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