Room 101.

RichardHelen262 said:
At our Doctors you have to first email what is wrong with you, when he gets chance he will read your email, then if he thinks he needs to see you, the receptionist will phone you and make you an appointment.
The last time Helen emailed it was just over a month later when they phoned back with an appointment
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My g dads anwser to that once was sure if i knew what was wrong with me i would not be phoning you. 😂
 
Pudsey Bear said:
By far the biggest pet hate of mine is none blue badge holders parking in disabled bays, in the US its a $500 fine, we should get that going here as well, but even worse is an obviously very fit lazy b asterd in a builders or a works van doing it.
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They could easily solve that by moving the disabled bays much further away, then the lazy b asterds wouldn't be tempted to park in them.







:unsure:
 
Pudsey Bear said:
Sorry, bad choice of words.

What I meant was, you may have misunderstood their requirements as they don't make it very clear for us older people, if you don't hang to listen to all the crap they want you to do, you do not get the option to press one.

We too have to enter your details online. I ignore that and by pressing one they ring me back, I just tell them I'm no good at form filling and they do it all for me by asking questions, they then tell me I WILL get a call back and they've never failed to do that usually it's a nurse practitioner or a doctor and they will either do a telephone consultation or ask that I go down, in yesterdays example above the doc rang and I was sat in his surgery at 15:20 so less than 1 1/2 hours start to finish, which TBH is better than normal
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Us older people, how very dare you 😂

I don’t want to hijack the thread, but I can assure you the process is as I’ve described. Trust me, I’ve been involved in a formal written complaint with them and also had the MP involved.

Firstly, patients can no longer ring up, speak to someone and make an appointment in that single phone call. Neither can we go online and make an appointment. As you know we used to be able to do both of those, but they’ve stopped that.

The process is clear on their website (I can send you the link if you wish). When you contact them (online, or phone only if unable to do it online) they will review it and where not urgent will try to contact you in the next 2-4 weeks. That’s as written on their webpage FAQ. They don’t tell you in advance when that will be.

That doesn’t mean they will always take that long. People may get lucky. But for non urgent enquiries (?) you can be waiting up to 4 weeks for a phone call back, without knowing when that will be. That cannot be acceptable.

That’s the big issue that should not be allowed; the wait for up to 4 weeks before hearing anything, and not knowing if/when that call will come. Prioritising care based on need is fine; leaving patients (including vulnerable and elderly ones) waiting up to a month without contact is disgraceful.

I’ll leave it there, and hope you continue to get the service you desire.

P.S. yes, it’s modality, where you are.
 
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RichardHelen262 said:
At our Doctors you have to first email what is wrong with you, when he gets chance he will read your email, then if he thinks he needs to see you, the receptionist will phone you and make you an appointment.
The last time Helen emailed it was just over a month later when they phoned back with an appointment
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When it becomes the norm, and is standard practice across the UK apart from those with private health, people will say “why didn’t anybody warn us or tell us this was coming”…

We did!
 
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