Trustpilot Review Request

Yes i had a reaction too and promptly asked them what was the point, and that if they only post what they like I'll be distrustful of their reviews in future.
 
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So ... I just had an email from Trustpilot asking me to take part in a satisfaction survey regarding their Content Integrity Team. I told them I was very dissatisfied with the interaction and when asked how they could have improved, wrote, "Actually read my comments sent in response to your initial notice of removal. Also, take into account that I had to enter a 2-factor code to log in, which meant my review came from a real person rather than a 'bot." Another question asked whether I trusted Trustpilot, to which I replied NO. When they asked how they could regain my trust, I responded, "You can't -- you've already blown it".
I doubt whether they'll take much notice, and I suspect it'll take a tsunami of negative feedback before they'll take any heed. Still, I had my quick rant!
 
I also had the survey...and also gave them both barrels. I'll get no more now though as I have deleted my account.
 
The thing that makes me distrust them more than anything is the potential number of "paid for" reviews that they've accepted. Twice I've had emails from vendors offering future discounts in return for five-star reviews. I reported both to Trustpilot yet they seemed to take no action as the reviews left at around the same time were not removed.
 
I had the idea of doing a review of Trustpilot itself as it seems to be a bit naff, there are plenty of places to do it but they seem to be data mining I can't get past this sort of thing. I don't care to join anything to give a review TBH but what is wrong with me giving my own details to the site in question, the whole ethics of reviews is a bit dodgy anyway .

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I do look at reviews but you have to use your judgement a bit.

I often ignore foreign reviews as their understanding of English may misrepresent their description. If a review is very short and there are loads similar then I also ignore them.

If they are well written and have a nice balance of being critical and praising then I may take notice, especially if they include photo's.
 
Pudsey Bear said:
I usually give Google reviews if prompted or Trip advisor if it's really good or bad.
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I generally don't give mediocre reviews Kev, it's probably a case of can't be bothered. But if I feel strongly either way about a product then I will.

I don't mind being asked to review a product, but when pestered a few times then there is no chance.
 
I use Google reviews when looking for things so only fair I also provide my own opinion of goods or services, I am very honest in this as there is no point otherwise and sometimes things do get changed for the better, and now and then I get a reply from the business wanting more information if it's a complaint as some owners are not involved directly with the day to day running but keep a general eye on things.

I looked at reviews of my doctors surgery, huge mistake 1.4 out of 300 reviews, and I can see why but I looked at others and not much different, I think the biggest problem with reviews is people don't seem to bother unless it's bad.
 
Pudsey Bear said:
I use Google reviews when looking for things so only fair I also provide my own opinion of goods or services, I am very honest in this as there is no point otherwise and sometimes things do get changed for the better, and now and then I get a reply from the business wanting more information if it's a complaint as some owners are not involved directly with the day to day running but keep a general eye on things.

I looked at reviews of my doctors surgery, huge mistake 1.4 out of 300 reviews, and I can see why but I looked at others and not much different, I think the biggest problem with reviews is people don't seem to bother unless it's bad.
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I don't know the exact saying but it goes along the line of when someone is happy with something they will tell 10 people but when they are unhappy thy will tell 100 people. Same likely goes for posting reviews - plus when someone reads reviews they usually remember the complaining ones more as well
 
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