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@TOWtal

My A frame fitted by yourselves broke away from the car on one side while I was towing as per the pictures below.
You know about this and have my details but you will not ring me. WHY?

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Alan T
 
AlanT said:
@TOWtal

My A frame fitted by yourselves broke away from the car on one side while I was towing as per the pictures below.
You know about this and have my details but you will not ring me. WHY?

5856234012_e3a7716e92_z.jpg


5856233862_ce3204a0cb_z.jpg


Alan T
Click to expand...

Good luck Alan I have got no were with this load of cowboys no answers to emails or phone calls they even said that they would exchange this scooter rack for the one i ordered from there web page instead they removed the photo and never sent any thing over I cant understand how anyone can let them work on there motor home or car is beyond me. For me being over here its not easy to do much about it but after the Summer i will come over and sort it out if i have to i will go to there house to do it. Dont let them tell you they will refund the cost to your bank because they dont do it.
 
it would be nice to hear its been sorted . ken have a scooter rack he wants . alant as his car fixed . could have been the best advertising any company could get. unfortunately its the worst they could have , it definately is a warning to others . wish i knew this earlier this year i would have put ken off . i really did think a company of this size would haveplayed the game and sorted it by now. again i say sorry ken lets hope its over soon. cheers alan.
 
I cant see that happening Alan It just get Pi---d of the way they can treat customers like the do. My son is gutted as he went and brought a scooter to take to Portugal so he can go and see this Girl he met last year who lives in the Village 10km away.
 
Alan T

Looks like your not on your own Alan I have just shown a friend in the town your photos who comes from France, and he had an A frame fitted in France by a company that are agents for Towtal . But he dose not use the a frame here only when he go,s home and looking at the same thing that as come of your car looks like he has a weld nearly coming of his and has to go and get it re-welded before he can go back to France.
 
Well this has been a very upsetting day for me I think that i have upset TOWTAL so much by starting this forum and phoning them and emailing them about the scooter rack i ordered from there wed site, that they never want me to contact them again and are going to put the money back in my account which when i last ask in the bank today if they had said no, so i will just have to trust them that they do. :sleep-027::sleep-027:

As a gentleman from South London:lol-049::lol-049: I will honer Mr William Bark demands never to email them or phone them again as long as the money go,s back into my Bank. But he never said i could not pop in for a cup of tea when Passing.
 
Towtal called me today and want to sort the problem out at their expense.


Alan
 
As said it is a design fault and a very basic one at that,but a good result for you never the less, well done towtal:dance:
 
Old_Arthur said:
As said it is a design fault and a very basic one at that,but a good result for you never the less, well done towtal:dance:
Click to expand...

yes well done towtal but look what Alan and myself had to do to get it sorted out put it on a forum like this why.
 
Because they have hundreds of satisfied customers:wave: and more turning up every day so a few cockups what the general public didn't get to hear about didn't really matter:scared:
but now we can hear about the cockups:lol-053:and they have to put it right:bow: power to the internet
 
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Old_Arthur said:
Because they have hundreds of satisfied customers:wave: and more turning up every day so a few cockups what the general public didn't get to hear about didn't really matter:scared:
but now we can here about the cockups:lol-053:and they have to put it right:bow: power to the internet
Click to expand...

Its not just a few cockups from what i have read on the internet and they may have many satisfied customers. So us the general public ,customer. should not be told about a company that is fixing an A frame to a car and 15 min Later the car go,s up in smoke and i am talking about another company not towtal. With Alan T again general public , customer Parts of the frame broken away from his car, what if it had killed some one if the lot came away when he was towing.

And why did we have to put all this on here to get things put right Any sound company would have sorted it out with out this. And not take nearly 3 months to do it in my case.
 
i can say i have a very early intertrade aframe it chains on to chassis or where ever underneath. does have big pads that sit on the bumper so no good for modern cars. we used to do an a frame that was designed justfor vw. you bolted a fixing on the underside. worked fantastic. i think its the new style frames that are at fault. i can say i have never had a problem using mine. but care and attentio and frequent checks are the norm. i only used mine for recovery work so its an un braked version. i think with the newer style of cars its hard to get a good bolt on fixing . shame as bolts are better than welding i believe. cheers alan.
 
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