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@TOWtal (sorry, I don't know your name)

I am glad you have come here - it is only right that you should be able to defend your organisation. What I do find interesting is that you fit A-Frames in Europe, despite the numerous stories of people being stopped by police and made to unhitch. Perhaps when we stop hearing those stories (and have forgotten we heard them in the first place!), I might come back and think about it again. But I travel alone and with my partner in about equal measures - you can imagine how inconvenient it would be to be instructed to unhitch when travelling solo!

In fairness to my friends here, you have had some good reviews as well as the bad ones.

For now, I think I am unwilling to risk my car, which I love to bits. But who know if & when I may change my mind?


Polly
 
I am very sorry but you are wrong when i asked you which one do you recommend after you ask me what motor home i had you told me the one to have also i ask you to send a photo of it which you replied you can see it on our web page you even had to talk me through to get the photo up. now dose that look any thing like the one you sent me. When i said yes that on looks ok if you had said thats more money i would have still ordered it.I explain to you from the start how hard it is here with the police and what i needed to get it passed an ITV and what do i get a box with 5 bits of metal no paper work and no fittings is that how you run your company now tomorrow i go to have it inspected. I going to look a right mug turning up with no paper work and a scooter rack that is nothing like the photo they have,
 
towtal

hi towtal.
in my humble opinion i think your problem is that you look after your trade customers far better than your general public.

when i had my towbar fitted i arrived at about 8 in the morning the work was started about lunch time.

but dealers started bringing motorhomes in and mine was stopped whilst the dealers were sorted out.

it was about 19:30 when i finally had my towbar fitted, most of the workers had long since gone home.

so no i wouldn't use you again.

theres a guy in warton lancashire does towbars and iv'e had good reports from his customers.

in your favour i like the way you respond.

and also i have great respect for kenspain as he has posted on here frequently and gives us all good advice about spain

ps i was talking to a guy in yorkshire who bought an unbraked a frame from you to tow his smart car.
he seemed made up with it
 
Sorry i have just been told that i should have carried on with my outcome today instead of stating a new thread.

Bevo thanks for the complement
 
After getting legal advice from a lawyer and before letting him start legal action. We made an offer to Towtal how to resolve this problem, the offer i put forward was.
If they exchanged the rack that was not the one i ordered from there wed page I would return it on the same day that these arrived also i would return the shipping cost that they said that they were going to return to me, Mr W. Bark,s reply was quote by Email.Of course I,ll make the exchange I would always prefer a happy customer.That was on the 24th may Then I was told , quote that the design on the internet has changed slightly and would send me some photos. No photos were ever sent so on the 1st of June I send another email asking what was going on. Mr W Bark,s Reply quote Sorry I got called in to Jury Duty email your contact numbers and i will call you tonight. now thats funny because i had given Towtal my numbers 3 times now but email him back my numbers. No phone calls from Mr W Bark,s again i sent an email an his reply quote you never emailed me your numbers. now I have a copy of ever email sent and received from them. So i have now told the lawyer to take it further.
Now what I cant understand and i am sure one of you can explain why a company wants all this trouble over a thing that is so simple to end. Not only me a lawyer on there back but after the conversation i had with the Trading Standards Office. Also they have lost the chance for one of there products to be approved and be sold in another Country and getting the approval as not cost them a penny has i would have took them were to get every thing if they had been fair with me, Now i expect some stick from Towtal supporters
 
Thank you for you comment I want argue with and as i come from South London you might not under stand me. have a nice day.
 
Sorry to go slightly off topic but are we saying that unless your scooter rack is approved in Spain you could get pulled and fined? I drive our van, scooter and rack into Europe all the time and ventured into Northern Spain last spring. I wasnt aware it needed some kind of certificate or is that just if you live there? Ours was fitted by Armitage and very pleased I am with it as well.
 
***** said:
Hi ken
I live not far from towtal, however I am currently touring Portugal.
I will be home in about 8 weeks and if I can help when I get home please contact me.
Click to expand...

Thanks for the offer we are just getting ready to come down to Portugal for 3 months but i hope it well be sorted soon, ken thanks
 
barryd said:
Sorry to go slightly off topic but are we saying that unless your scooter rack is approved in Spain you could get pulled and fined? I drive our van, scooter and rack into Europe all the time and ventured into Northern Spain last spring. I wasnt aware it needed some kind of certificate or is that just if you live there? Ours was fitted by Armitage and very pleased I am with it as well.
Click to expand...

No your OK i have a Spanish reg as i live here and you have to have it approved before i can fix it to the motor.
 
***** said:
Hi Ken, we are at the moment in Torreira, just north of Aveiro.
A very nive fishing village with a town beach over the other side.
Watch out for these new automatic tolls as they are now up and running.
I went into the tourist office and they could not help much except to say that it was much worse for us than them.
They could nip into the post office next door and pay but we cannot as we need the thing to stick to the windscreen.
however thet did say that the fine will only be a little more that the origional amount!
Won;t be coming back unless they sort it out!
Click to expand...

We go inland to a large lake and i have a the kit for the tolls there waiting for me but am not going to put it on because Spain is taking Portugal to court because you cant turn a motor way in to a toll road if the money to build that road comes from an EUC grant. also the club i am in here with my Spanish friends never pay the fines, there was talk that the fines can be up to 100euros so take care try and pay when you can.
 
***** said:
Thanks Ken, I was fully aware of the situation before we came here and I have no intention of paying unless it is reasonable. I did know that Spain was taking Portugal to court about this..
A shame though as it does leave a little nasty taste as I am quite happy to pay as and where I need, however the otherday we approached Oporto on the road that goes over the bridge, it was always toll free but now a charge and without the windscreen thing you cannot pay!
Some of these cobble roadsd are real bone shakers!
Click to expand...

Even with the windscreen kit i cant pay last year i only left 10 euros in the bank account I put on the form and have since been told that they made a mistake giving me one as i have a Spanish reg motor and to send it back but to them.but i dont know that because the letter most have got lost in the post:lol-053::lol-053:
 
***** said:
However we have seen no signs of poverty here
Click to expand...

Try the mountains of the north or the shanty towns around the edge of Porto and Lisbon or the vast plains of the Alentejo (the region just north of the prosperous Algarve). I do agree, however, with what has been said about the Portuguese toll fiasco.
 
John H said:
Try the mountains of the north or the shanty towns around the edge of Porto and Lisbon or the vast plains of the Alentejo (the region just north of the prosperous Algarve). I do agree, however, with what has been said about the Portuguese toll fiasco.
Click to expand...

Yes i have to say even where we go every year there is some poverty each year i take down as my friends do bags of cloths that dont fit anymore shoes the lot and some food and when we leave to come back to Spain we all leave what food we have left. It makes you think John how any country can let that happen.
 
My mate,s wife is Portuguese and a teacher will ask her later to phone Monday and see if she can find out any more news.
 
kenspain said:
I was told that the racks were in stock when i Phoned them I also have an email saying the shipping companie had lost it on there shelf I have a bank statement showing no refund I have a phone bill showing the calls i had to make i have a message from a member that phoned you and when ask about my rack was told something totally diffident from what you told me when i phoned you. And NO that is not the rack I ordered look on your web page thats the one i was told i was getting the one you sent is nothing like the photo.
Click to expand...
I stand with you ken,some companys think it is normal to string people along and telling lies is also becoming normal practice,whats happened to good old english service,as for someone telling them about your complaint there seems to be more trouble makers about than not these days and some people on these tipe of forums thrive on it.
It would be interesting if you could show us your proof,obviousely without showing yours or the companies banking details or anything that people could clone,cheers Shawbags.
 
Old_Arthur said:
it's nice to see the other side put forward :cool1: that can probably be backed up with emails ect, too many times we only hear one side
it also proves the point that many on here point out that problems can be caused by going public on the internet :egg:
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If what ken is saying is true then the companie should be shamed,maybe it will get more companies to pull there socks up.
ROCK ON BBC WATCHDOG :cheers:
 
shawbags said:
If what ken is saying is true then the companie should be shamed,maybe it will get more companies to pull there socks up.
ROCK ON BBC WATCHDOG :cheers:
Click to expand...
couldn't agree more ,but this guy came on here made a token effort then burnt out so to my mind by not following through on here as proven ken to be right.
the steal of any company is proven when things go wrong and how they then handle it at their own cost
 
its a shame really .i was at kens place when he ordered the rack. i offered to make one for him .but as his vehicle is on spanish plates its a no go. the truth is better to live here . forget uk companies . build or make your own things . we dont really need any aproval for just about anything we do to our vans. as for good old british service ,there wasnt any. britain only got big by forcing our empire to buy our products . once the empire failed it was down hill from then on. i have rang on behalf of ken and was told they will look into it. but its been interesting i for one cant recomend them to anyone ever again. shame as ken is a very nice chap and made us very welcome and took us to a nice parkup just along from him. i did see some emails from them and he asked me what i thought of the company. i did tell him i thought they were ok. i was wrong . sorry ken.
shame you couldnt just get it fabricated in spain. see you soon. cheers alan.
a chinese dax in the garage would have been easier.
 
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