Do you own a Chausoon ?

I totally agree you get teething problems but ours have been major ones you expect on old van, nothing seems to have worked and a leak in the roof water was dripping on my husband plus 2 leaks in the bathroom where we were showering and it was coming through the floor, most doors have had to be fixed, rear speakers didn't work, tap in kitchen fell off all handles broke the water tank would only hold enough water for one wash, the fridge wouldn't work on gas , the diesel heater was leaking diesel on the floor, the hatch door to the BBQ would not shut properly so the alarm was going constantly this is on top of numerous little faults nothing is tightened properly, electric bed has a mind of its own the engine had problems and passenger door lock and side door lock both broke. I have not had one single holiday without a disaster have had numerous vans and 1st new one we have had and never have been able to use it as intended as something always going wrong, they have all been fixed but has put a stale taste in my mouth
 
I will post properly tomoz I believe 400 have been sold in the uk this year it is the highest selling brand from Europe at the moment :)
I struggled with help as my dealer was the worst so perhaps we can help others :)
 
I can understand why it is a great seller I still love her just sadly disappointed with the build quality.. I would keep badgering your dealer or ask chausson if you can go to a more reliable one who will sort everything out for you, surely any dealer should be able to fix as a warranty issue, that is the one thing that stopped us burning the van down was the fact the dealer sorted everything out...
 
Bayneclan I am sure I met you at Whitwell ? I have swapped dealers to Highbridge they where happy to do new warranty issues but needed clearance from Chausoon for old issues :) lucky for me my problems have been minor, I just can't be bothered to go at the moment as I now have clearance. Think I will pop along in the winter :)
 
Dave I am going email Giles and ask when he is in the uk it would be good to talk face to face about my horrible dealer :)
 
Penny13 said:
Dave I am going email Giles and ask when he is in the uk it would be good to talk face to face about my horrible dealer :)
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Sounds like a plan, the dealer network is a bit disjointed in terms of knowledge. Even Elite Motorhomes, whom I rate highly, didn't know that the factory had the facility to undertake warranty repairs for UK vehicles. When we turned up on spec at the factory there were two vans in the queue, one of which had a Dometic fridge swapped. As I said in a previous post, the factory staff were very good and clearly eager to sort out any issues. Gilles even noticed that we had "removed" the Suite decals from the cab door and wanted to know why. Quite amused when we told him that it didn't really translate into a positive selling point in the Uk.
Dave
 
Yes we did meet at Whitehall, if you remember the door locked on me but luckily had spare key in pocket, that's when the door lock broke lol. Highbridge are good they fixed all of ours, nice to know the factory in France are willing for you to drop in also, only a long way to go, have already clocked up over 1000 miles taking her back for repairs. Will look up the one in Banbury for habitation checks and future repairs as that a lot more nearer to Milton Keynes than Somerset .
 
we have a Chausson allegro 67 on a 54 plate, Fiat 2.8 JTD have had it for 2 years now with no problems and 40,000 on the clock, have been to Hungary, Italy,Spain,Portugal and Ireland in it with no problems.bought it part ex for our Hymer tag axle from DAVAN who gave great service, I have fitted two 100 watt solars and two 120 amp hour batteries ,a 600 watt inverter and two 11 kg refillable gas bottles to it from GASIT.Would definately have another, I don,t like one marque clubs as I found the one we were in [Hymer] to be very cliquey and only interested in one upmanship, we are CCC members and love that club. DSC_0107.jpgDSC_0282.jpg
 
Penny13 said:
Just wondering who owns a Chausoon on this site ? There are no clubs that I know off ? Thought we could swap info :)
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Hi Penny I have just recently purchased a Flash 510 . Problem with panoramic window above cab [really badly fitted ] dealer to check it out . My problem is I purchased from a Nottingham dealer [variety of reasons] but the Chausson dealer in Scotland will not do any warranty work if they did not sell you vehicle . Wondering if this is allowed in their dealership agreement ?
 
Do you have the number still for Giles as we still have a leak after taking back twice am starting to get really upset now as van has cost is heaps. Thanks Debs
 
We have one

We have a Flash 08 would be interested to see thus thread develop. Unable to find a better MH after 3 yrs of looking!
 
We have a 2007 Chausson Welcome 75 and have done about 20k miles in it since 2011. The only serious problem was a water leak which made itself apparent from one corner of the main roof light but the actual leak turned out to be on the joint between the low profile nose and the main roof. I thought that I had it cracked after several serious attempts myself but it took Ben at CSR Touring Ltd, Harbury Lane, Bishops Tachbrook, Warwick, 07825 269776 to sort it properly in the end.
Judging by the new Chausson's that we have seen at shows over the years there was definitely a build quality issue around 2012/ 13. The latest models we have seen this summer seem to have addressed most of them.
 
Has anyone sourced a tow bar for their chausson?, after one for my 2006 welcome 55
 
Val54 said:
Gilles is excellent, we met him when we called at the factory, basically sat us down, gave us coffee and English magazines and took the van into the factory aftersales workshop. They fixed most of it before lunch but couldn't find one snag. Gave us the van back and said to have lunch and be back at the factory gate at 1.00pm. Got back as requested, mechanic waiting for us, fault found and back on the road an hour later. He also comes across to the UK every year and visits each dealer to check up on feedback and general dealer issues. The factory visit only works if it is a current model as they basically nip into the main factory and use them for spares. Chausson group sounds good, Penny
Dave
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Please let me know how you got past Madame Hitlerdansknickeurs at the gate. Been there today she told me I must make an appointment and gave me a number which nobody answered. I returned to the gate and she told me the phone system had suddenly gone faulty and it was almost lunchtime (take your pick) I will now have to call back Tuesday or Thursday only between 9 and 11.45. She gave me, under pressure the email address which was wrong. Still raging
 
re tow bar

We got ours fitted by Chausson dealer not cheap but works well
 
Hope this helps think the appointment thing is new !



As a real specialist for recreational vehicles, your dealer is on your disposal to provide you with the customer service that you expect.

To support our network of distributors, our Customer Service Centre can perform on technical interventions, after appointment or upon request of your dealer.

Our Customer Service Centre is there to welcome you on Monday, Tuesday and Thursday, 9 – 11.45 AM, to listen and to advise you, at the phone number +33 (0)4 75 05 56 50, or per e-mail, and may receive by appointment only.

TRIGANO VDL (Centre Accueil Clients)
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I am pleased this thread is developing as sorting problems out is fraught, I took my Chausoon to a new dealer who is now looking at the old warranty problems :) but it was authorised by Giles first :) it has also taken me ages to get it looked at as I can't stand dealers and the stress, it was meant to be a stress free buy with warranties !!!!
Have found out engine only covers for two years mine is a fiat, and I think inside things 2 years and water ingress 5, nothing like dealer told me. I know I should have read the paperwork :)
 
I have read this thread with interest because I am considering buying a new Flash 510 or 610.

Comments and/or advice from owners of either of the above will be very welcome, as will the same from anybody with a motorhome or van conversion with the new Transit base vehicle.

Thanks in anticipation :D
 
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