Caravan and Motorhome club website

[barryd]

Sorry if its been covered but their site has been down for ages apparently and is now making the news.

Its been rubbish for as long as I can remember and it now looks like their systems are well and truly Fubared. This could have big consequences if it is a security breach.

Major IT outage denies happy campers their caravan holidays

1 million members still searching for answers as IT issues floor primary digital services

www.theregister.com

 

[TJBi]

Sorry if its been covered but their site has been down for ages apparently and is now making the news.

Its been rubbish for as long as I can remember and it now looks like their systems are well and truly Fubared. This could have big consequences if it is a security breach.

Major IT outage denies happy campers their caravan holidays

1 million members still searching for answers as IT issues floor primary digital services

www.theregister.com

According to the article, it's NOT the C&CC, as in your title, but the CAMC.

 

[Fisherman]

Just checked the CCC site works fine, but the C&MC site is being updated.
They sent me an email stating it would take a day or two to make the changes, and the site would be down whilst they were being made. I booked two of their sites on Saturday no problem. But 4 days looks like they have issues,

 

[AndyWill64]

I noticed the app wasn't working a couple of days ago, never thought to check the website.

Really annoyed that they're aware of a potential breach but haven't warned us.

 

[mariesnowgoose]

Good.

 

[AndyWill64]

Good.

Why is it good that some of us have potentially had our personal data stolen?

 

[Fisherman]

UPDATE

Just off the phone to the C&MC, and I managed to amend a booking over the phone.
They suffered a security breech on Saturday and closed down their website immediately.
This also affected their phone lines which only came back on today.
As far as they are aware no ones personal information has been breeched.
There has been a forensic team working on this, and they should be finished in the next two days.
When they are finished an email/ letter will be sent to every member informing them what happened.
And the website should then be up and running once the forensic team are finished.

 

[Fisherman]

Good.

Naughty, naughty, naughty girl.

100 lines

I shall not say bad things about the C&MC, and not make fun of them when they are having problems.

 

[Nabsim]

Well I best not comment either cos I dumped CMC a good while back. They do seem rather anti-motorhome

 

[AndyWill64]

Well I best not comment either cos I dumped CMC a good while back. They do seem rather anti-motorhome

I've stayed on 20 of their sites in the last three years and only had a problem in one (can't remember which one now, but the general message was that motorhomers shouldn't park temporarily next to the service points because a caravanner might want to get past. Sounded a bit elitist).

But based on the last year or so (possibly because of Covid? ) I'd say motorhomes are more common on the sites than caravans.

 

[Fisherman]

I've stayed on 20 of their sites in the last three years and only had a problem in one (can't remember which one now, but the general message was that motorhomers shouldn't park temporarily next to the service points because a caravanner might want to get past. Sounded a bit elitist).

But based on the last year or so (possibly because of Covid? ) I'd say motorhomes are more common on the sites than caravans.

But the same organisation, frowns upon wild camping.
They won’t allow members access to their sites to empty their cassettes and get fresh water, even for a fee. The camping and caravan club, allow 4 hours access to their members where you can have a shower, empty your cassette and grey water and take fresh water for £7.60 at some of their sites. And on two occasions on other CCC sites we were allowed access by the wardens.
At the C&MC New England Bay site in Galloway, we turned up for a nights stay, only to listen to the warden bad mouthing vans parked in the adjacent car park. I took great pleasure in informing him we had just spent two nights there, and that most of the vans parked there had owners who were members of the C&MC.
They may have changed their name in 2017 from the Caravan Club, but they still have a long way to go to fully understand that most Motorhome users like to wild camp at times, and many of them are members of their club. I hate admitting I am a member, hence why I won’t be putting their stickers on the new van.

 

[Fisherman]

​ Dear Mr I wanted to write to you personally to apologise that you have not been able to access any of our digital channels or speak to our contact centre over the past few days. On Saturday 20 January 2024 we were informed by leading forensic experts that the Club has been the victim of a cyber security incident. Once the incident was detected, we immediately deployed best practice response protocols and containment measures, including taking all systems offline and implementing enhanced monitoring technology. By taking swift action we greatly minimised the effects of this cyber security attack. The same day we notified the Information Commissioner’s Office (ICO); a standard procedure in these incidents. Advice from our cyber security experts was to not raise public awareness of the incident and to allow their forensic team to carry out the necessary investigation to understand what systems (if any) may have been accessed. We understand the lack of communications will have been frustrating for members but we have followed advised procedures in order to safeguard members until the full facts were known and to help avoid any potential further issues. Our internal and external specialist teams are working around the clock to understand the extent of this incident. We are working to establish whether there was any unauthorised access or exfiltration of members’ data. However, we believe the correct thing to do now is to notify you of the incident. We will of course alert individual members as soon as possible if any breach of member data is established. At this time we are working with our IT partners, with an abundance of caution, while in the process of restoring all of our systems slowly, methodically and carefully to safeguard security. This type of incident is a reminder that we must all remain vigilant to any unusual or spurious requests for personal details. Please note that we will never contact you unprompted to ask for your account details or security information, and we will never ask you to disclose your passwords. Data security is of paramount importance, to us, our members, guests and suppliers. It is always best practice to regularly change your passwords and as a precautionary measure, we suggest you change your email password and any online passwords. It is advised that you use a combination of letters, numbers and symbols. If you see an email, text or social media post, or if you are on a website that you think looks suspicious, don’t click any links or engage with it. I would like to offer our most sincere apologies for the inconvenience this has caused. Your Club teams are working in tandem with our dedicated and expert partners to understand better the details of this incident and to restore the Club systems. We greatly appreciate the many comments of support and understanding that members have expressed. Below are a number of links to useful cyber security websites and a list of frequently asked questions that we feel may be of use to members during this period. As and when we have more information we will be communicating with members directly. Kind regards Nick Lomas Director General Caravan & Motorhome Club Useful information Please see below links on how to stay safe online. You’ll find lots of useful information and top tips on how to stay safe online on these links: National Cyber Security Centre, Action Fraud, Get Safe Online and Stop Scams UK. Frequently Asked Questions Do hackers have my personal details? We are working to establish whether there was any unauthorised access or exfiltration of members’ data. When will you know if my personal data has been taken? The forensic team have estimated that they will have completed their investigation in the coming days. What will happen if you discover my personal data has been taken? We will of course alert individual members as soon as possible if any breach of member data is established. What do I need to do now? Be vigilant, if you see an email, text or social media post, or if you are on a website that you think looks suspicious, don’t click any links or engage with it and delete it immediately. Do I need to change my passwords? It is always best practice to regularly change your passwords and as a precautionary measure, we suggest you change your email and online passwords. It is advised that you use a combination of letters, numbers and symbols for new passwords. What is the Club doing? We are working with cyber security experts to understand the extent of the incident and to carefully restore our systems. Are the UK Club Campsites affected? The winter UK Club Campsites have remained open throughout the incident. To make sure we deliver to your inbox, not to your junk mail, please add theclub@mailing.camc.comto your address book. Copyright © 2024 Caravan and Motorhome Club. All rights reserved. Privacy Policy | Update Preferences | Unsubscribe

 

[barryd]

According to the article, it's NOT the C&CC, as in your title, but the CAMC.

Sorry. Now amended. thanks

 

[izwozral]

Fujitsu says it's nothing to do with them but their security team will be rounding up all caravanners, campers and motorhomers and throwing them in prison.
PO says good riddance to all holiday makers.
The Holiday Stasi Union says it is nothing to do with them but I hope they all rot in hell.
Tony Blair says nothing to do with me guv, as he locks the cells doors.
Rishi says they can all feck off to Rwanda.
Fisherman says "where's me handbag my lippy is in there somewhere and I'm about to take a prison shower".

 

[Robmac]

Must be one of those new fangled Robust systems we keep hearing about.

 

[Fisherman]

Must be one of those new fangled Robust systems we keep hearing about.

It’s Fujitsus new system called Foreground.

 

[izwozral]

More like Foreskin.

 

[merl]

Hopefully the hackers will implement a few improvements to the CAMC site while they have access.

 

[merl]

More like Foreskin.

Wonder why it's called that Ral? Nowt to do with it being WA**

 

[AndyWill64]

But the same organisation, frowns upon wild camping.
They won’t allow members access to their sites to empty their cassettes and get fresh water, even for a fee. The camping and caravan club, allow 4 hours access to their members where you can have a shower, empty your cassette and grey water and take fresh water for £7.60 at some of their sites. And on two occasions on other CCC sites we were allowed access by the wardens.
At the C&MC New England Bay site in Galloway, we turned up for a nights stay, only to listen to the warden bad mouthing vans parked in the adjacent car park. I took great pleasure in informing him we had just spent two nights there, and that most of the vans parked there had owners who were members of the C&MC.
They may have changed their name in 2017 from the Caravan Club, but they still have a long way to go to fully understand that most Motorhome users like to wild camp at times, and many of them are members of their club. I hate admitting I am a member, hence why I won’t be putting their stickers on the new van.

OK, it's the members' club, so maybe it's up to them to take action to allow the 4-hour slots?

If it's voted for I would accept it, but given that in your own example there could be a new carpark full of owners next to sites wanting to use the facilities, reducing the time available for those on site, I'm not sure I would vote for it to. It wouldn't affect me personally, being self-contained in my van, bit it seems a bit off.