I found below quite interesting as this came from an ex broker/
insurance worker.
Sedge funster 16.30 14/05/11
Jeez - I feel sorry for everybody here - except the Brokers, I must add.
Firstly Locksmith of course as he is the one with the loss - and it's never a vehicle you were wanting to see the back of really so the fire was a bit of a bonus, is it? It's inconvenient at the very best of times but in his particular circumstances it's shattering. Poor ole Locksmith.
Secondly Wayne at Armitages. If he did say what has been reported, he said what he said and he can't take that back. Yes we most definitely are told 'Never admit liability' but under the circs, all that instruction and knowledge goes straight out of the window - eg you skid on black ice - you know damn well you aren't sposed to panic but ........
So he has to explain that to Mr Armitage, who is prolly very nice, but it could be Wayne's job on the line couldn't it? Poor ole Wayne.
Thirdly Mr Armitage. He has to deal via his Brokers who have made the situation between him and his customer far worse than it was, but he is pretty much forced to still deal via them - for this claim anyway - whatever he thinks of them and whatever he does in future. He also has to try and appease his customer and try and keep him on 'hold' whilst the insurer with whom he has no direct contact, gets on with their job. If the Brokers are numpties entirely, and not just this one person - that makes things terribly terribly difficult for them. Plus Mr A knows he is currently not getting good publicity for his business which he has spent years and God knows how much money establishing. (Where are all the satisfied customers backing you up just when you need them most? Sitting at home, being satisfied ..... LOL) Poor ole Mr Armitage.
Bet come Monday neither of them two really want to get out of bed .......
Lastly I feel sorry for the insurers. Bet it isn't Wayne who completes the claim form, firms employ office personnel to deal with such things. And then that goes via the Brokers to the insurers, perhaps with a covering letter giving more details and who knows at this stage what they said? Perhaps they phoned it in to the insurers - ditto. So the guys who are actually potentially going to have to cough up for this aren't exactly getting a first-hand account of this horrible situation, are they? Poor ole insurers ........
I either worked for
insurance companies or brokers for 40 years. I wouldn't do it again for a fat pig, thanks. And personally, we have had motor claims (notably a motorbike accident) where everything that could possibly go wrong, went wrong (including a close relative actually dying whilst we were on our way again from the scene but of course that had no bearing on liability) and we ended up eventually taking the TP to court, virtually unassisted by our ruddy insurers. And landed up with the judge awarding us more than what we actually asked for. So you could say I've seen it from both - in fact all - sides ...........
Locksmith, insurers will sort it out. And they'd most likely do it a lot better and quicker if it wasn't for everybody else putting their own personal oars in.
