Stake Out at Lee Turners Bridgend

[Tbear]

Well perhaps not for the first time, I am missing the point.

Before we start arriving en masse with placards and braziers, What has the dealer, "not done" ?

If trading standards, have been consulted and believe there is a breach, believe me they have more teeth than the folk on this forum put together.

Whilst they may be seen to be doing little about things, often that isnt the case , they are collating and cross referencing other cases to bring irrefutable evidence before a court that there are illegal trading methods.

I do hope the OP has her issues resolved, but if you read the thread and comments a lot of vigilantes that have no idea what the problem even is.

Channa

Trading Standards are very good. They sorted a problem I had with Wicks the builders merchant so they will take on anyone and win but they are not quick. A claim will take months to process so a quicker fix may well be had from going further up the food chain to the manufacturer. Especially if they think a complaint against their good name is about to go viral on the Motorhome sites.

Richard

 

[Channa]

Perhaps an opportune moment to remind people if they have paid by credit card, or financed on a hire purchase (not personal loan which tends to be the way nowadays for this very reason ) Then we have a tri party agreement where the credit card company are equally as liable...they will put pressure on the dealer unless the customers claim is wholly unreasonable and has no substance.

Channa

 

[Tow Itch]

Well perhaps not for the first time, I am missing the point.

Before we start arriving en masse with placards and braziers, What has the dealer, "not done" ?

If trading standards, have been consulted and believe there is a breach, believe me they have more teeth than the folk on this forum put together.

Whilst they may be seen to be doing little about things, often that isnt the case , they are collating and cross referencing other cases to bring irrefutable evidence before a court that there are illegal trading methods.

I do hope the OP has her issues resolved, but if you read the thread and comments a lot of vigilantes that have no idea what the problem even is.

Channa

wrt to my post

it is Good Friday today, you have a whole double bank holiday of early season buyers this weekend.
I couldn't think of anything more profitable than parking my motorhome outside suitably signed and with A boards on the roof.
Think of the social opportunities that come with handing out leaflets.
Think of the 10s if not 100s of £1,000.00 that will turn around and not buy. I couldn't think of anything to do that is more profitable.

It was not a call to arms for all it was merely a comment to the OP.
While I have no reason to doubt the OP. I'd have to be full aware of all details and feel a desperate sense of outrage for them. After all like many I'm idle and self centred. Mine was merely a comment about direct action.
Yes you can choose to use all the official methods of redress but if someone has done a patently carp job and you have the ability to show this to their prospective customers why not. It is tremendously effective.

Many moons ago I bought a car from JCT600 (Leeds not Bfd for the locals) I accepted it with a dent to the rear offside roofline on the understanding this would be made good. This was done with the addition of some pinstripes. The pinstripes would have been nice except they were obviously a tool to hide the fading in as the car already had a device down the sides and the stripes looked stupid. Not the end of the world it was agreed the stripes would be removed and the fading in looked at.
Saturday morning dawned bright and early with SWUTHTBO (She who used to have to be obeyed) dropping the car in Leeds. It was dropped with a question of roughly how long will it be before I can pick up? Time given and she returned slightly later. Job not looked at. Various further dicking about till she returned early afternoon to find the job done. The stripes had been removed or pulled off, the fading in had not been addressed, there were lacquer blobs left at the front and end of the stripes, in fact the outline of the stripes could still be seen as a clear line with dust either side. She returned to the customer service(?) attendant to be apologised to but then it was explained about the difficulties in booking shop time to do the job.
It was not good timing there were other customers in. SWUTHTBO strode over. "Great if you can sort the right deal but do you want to come over and look at the useless job of work they are foisting upon me and say they will have problems correcting" Prospective customers looked and left. Customer services person came over asking what would madam like to make right the situation. She explained that she had been dicked about all day with them offering her a job they should have been ashamed of. Now she would like the car picking up on the Monday morning and the job done correctly. If that wasn't possible there was no problem it was 2 hours till they closed she would hang around and speak to prospective customers. Also she worked 3/4 of a mile away she would be seeing them every lunch hour and from 5pm till close till the job was done.

The job was done properly on the Monday.

If you can cost the person who is dicking you about money they cease to dick you about.

If you sell a duff product, this can be displayed openly and you have a sales site show caution in selling to people with lots of free time. Why Glossop Caravans isn't continuously under seige I'll never understand?

 

[Channa]

which dealership in Leeds? Rawdon ?

Channa

 

[Tow Itch]

which dealership in Leeds? Rawdon ?

Channa

No they used to sell their Porches from there didn't they. I'm not in that sort of bracket.
Spence Lane? Near Dunelm Mill used to sell Fiats.

 

[Channa]

No they used to sell their Porches from there didn't they. I'm not in that sort of bracket.
Spence Lane? Near Dunelm Mill used to sell Fiats.

crikey, you are going back in time, JCT600 gave Fiat up in the mid 80's I think.I remember at that stage I was working for a Fiat dealership R Roodhouse ltd in Doncaster.

I worked for JCT600 2001- 2004 ...( two days after starting our BMW dealership got torched in the Bradford riots...but another story)..certainly when I worked for them. I was General Sales Manager, they put a lot of emphasis on customer satisfaction.Pointless letting things escalte up the ladder you would be told to just do it ....the rights and wrongs didnt come into it.

I workedin Leeds at the side of The Ferrari, Porsche, Masetrati Lotus, dealership...I bought their part exchanges I was next door Mazda..I reckoned let them look at the eye candy then give em summat special they could afford and my madness served me well.

Interesting what you say about Glossop Caravans, I have a vested interest there nowadays....pray explain.

Channa

 

[Penny13]

I have issues small and major issues since last June
I was hoping they would come good ! don't have the energy for a fight legal or other but now I must !
I have received a lot of support from members with sound advice thank you very much all !
This dealer Lee a Turners in Bridge End has a particularly bad attitude his staff have very difficult jobs as they deal with the upset customers
I am happy with the vehicle a chausoon suit relax but even the staff say they come in constantly for repair unlike some other makes
Will post when I start my fight and get good news

 

[Tow Itch]

Sorry Penny This Bit Is Going Off Topic

crikey, you are going back in time, JCT600 gave Fiat up in the mid 80's I think.I remember at that stage I was working for a Fiat dealership R Roodhouse ltd in Doncaster.

I worked for JCT600 2001- 2004 ...( two days after starting our BMW dealership got torched in the Bradford riots...but another story)..certainly when I worked for them. I was General Sales Manager, they put a lot of emphasis on customer satisfaction.Pointless letting things escalte up the ladder you would be told to just do it ....the rights and wrongs didnt come into it.

I workedin Leeds at the side of The Ferrari, Porsche, Masetrati Lotus, dealership...I bought their part exchanges I was next door Mazda..I reckoned let them look at the eye candy then give em summat special they could afford and my madness served me well.

Interesting what you say about Glossop Caravans, I have a vested interest there nowadays....pray explain.

Channa

No earlier than 1991 could be 92.
It was the start of a ****e relationship. Within months it developed a hot cutout problem a bit like a coil or an electronic ignition breaking dawn then working half an hour later but being random when it faulted again. JCT were useless I eventually found out that there was a known issue with position sensors that caused the same symptoms. Even bought another Fiat they were alright for what they were. Soon as warranty was up never went back tired of speaking to them.

Glossop caravans. OK I get that the construction quality(sic?) of caravans is somewhat lacking in quality control. I also understand that if you have the same percentage of complaints as your competitors but you sell ten times the product you have ten times the complaints.
I scour the odd site for ideas but the number of sites and the number of complainants about Glossop is phenomenal. Google "Glossop Caravans Complaints" for an illustration. Curiosity then gets the better of you (Well it does me) and you ask people you are camping next to or meet. I've asked two and they both had good words for Glossop Caravans but they weren't nice words. One of them I can't remember but with the other the lady concerned does the regalia for the MZ Riders Club. A lovely lady right right up to the point where I said I see you got your caravan from Glossop Caravans what is the service li......... and I just got traumatised by this raging monster. She detested Glossop Caravans with a vengeance. Obviously they sell a stack of caravans but I reckon everyone they leave feeling like that must cost them dear.
Strangely everyone loves them on their own review site though no one has posted since Dec 2012. Glossop Caravan Reviews

 

[thomasplc]

Lee and Turner are a waste of space They were originally Hobby dealers but Hobby removed all vans from site ( I understand). They have had more car dealerships than you could shake a stick at.
When a Fiat dealer they were tasked with servicing my company car when things went wrong the MD would not come and speak to me left staff to take flack , a pretty gutless affair in my view.
As a result of this I would not let them service a wheel barrow let alone buy anything from them.

 

[Kontiki]

We could do with a dedicate section or FAQ for what to do when you have problems with your van. It is important that you don't say things which you can't prove but keep to the facts. You need to keep calm & not get emotional, I had a month driving back from Spain to cool down.

I am currently trying to get a problem sorted out with a well known company. We had to get the van repaired in Spain, but to me this was a temporary fix to make the van safe, after initially trying to say that it was not their fault I sent them pictures showing the state of the parts that failed due to not being fitted correctly. They said to send them the receipts & they would refund the costs. Since I then sent them an email explaining what I considered needed to be done they have ceased communication, I even sent them a reminder that they hadn't responded. I am now having to find out what I should do to make a claim through the small claims court.

I am more than willing to try to find a solution but when one party declines to communicate it makes it impossible, I don't know if he is just expecting me to give up.

 

[wendywo]

I have issues small and major issues since last June
I was hoping they would come good ! don't have the energy for a fight legal or other but now I must !
I have received a lot of support from members with sound advice thank you very much all !
This dealer Lee a Turners in Bridge End has a particularly bad attitude his staff have very difficult jobs as they deal with the upset customers
I am happy with the vehicle a chausoon suit relax but even the staff say they come in constantly for repair unlike some other makes
Will post when I start my fight and get good news

Good luck I hope it comes right for you .. but.what a load of hassle for you.... keep your chin up ...you think buying from a dealer is a safe way to go but in this case it clearly is not.

I have just spent months looking for my van and most of the dealers I went to did not instil confidence in me at all.....I ended up buying privately ....

 

[campervanannie]

document everything

Penny if you have not already done it you need to keep a diary of events write all conversations you have with anyone at this place dates times and copies of all corespondance. Sad to say but it does look like you have a fight on your hands. Don't know if this has been suggested but would it be worth paying a solicitor £30/£40 to send an official letter listing the problems and giving a defined date that you would like it sorted by or you will take it further and send a copy to the head of UK distributer and anyone else you think may help even dare I say Dominic Little. You need to show them you mean business.

Penny no blockades no shouting and screaming at anyone as this will only make them dig their heels in you have rise above the anger and go down the legal route slowly slowly catch the monkey not as satisfying but you'll get a better result.