Shunted/Dunted

When a Breedons road sweeper ran into our Bessie, I was allowed to pick the repairer.

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My 3 week old car is currently in for repair after someone reversed into it in a car park and admitted liability.
I called my insurer who is Direct Line. They are handling everything and dealing with the other driver's insurer Aviva for me. I don't lose my no claims and I don't have to pay an excess. Aviva sent me one text saying "stop the claim with your insurer as we will deal with it". Direct Line told me to ignore anything from Aviva and said I had nothing to worry about.
I currently have a hire car (I insisted on an EV as that is what I had just bought), rather than a cheap courtesy car. The most difficult thing has been getting the hire company to understand that petrol vehicles are not EVs. I'm glad I called Direct Line first.
 
ricc said:
If your insurers do the repairs you will have to pay the excess, if other party do them without involving your insurers you won't.... But if it goes wrong you'll have to take them to court.
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Not necessarily. My insurers are dealing with my claim and will claim everything off the other parties insurer. I haven't forked out a penny and have a nice hire car on the drive.
 
ricc said:
If your insurers do the repairs you will have to pay the excess, if other party do them without involving your insurers you won't.... But if it goes wrong you'll have to take them to court.
Click to expand...
It is far better to let your insurance company deal with it
As a few others have said, if the other party is at fault, you don't have to pay the excess.
When our Hymer was damaged in Germany (we hit a deer), Saga allowed us to choose our own repairer, and we didn't lose our no-claims bonus; we chose the well-known Father and Son (Anton) team.
I didn't have to pay any excess
 
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