new laws in France to affect everyone

[Wooie1958]

What good service!
Our French environment sticker has just arrived in todays post.
It took roughly, one week!:dance::banana::banana:

ordered on 12th
email confirmation 13th
email invoice 15th
arrived 18th

Mine is looking hopefully like a similar timescale.

Ordered on 20th
Email confirmation on 20th
Email Invoice on 22nd all the details

I`ve printed off the email confirmation and the PDF which shows the sticker ( Orange 3 ) and the registration number.

If the sticker doesn`t arrive before we go i have the proof i need for Monsieur Gendarme then he doesn`t need to shoot me :scared:

Thanks for the heads up and info / links :wave:

 

[Fletch6]

.

 

[Wooie1958]

I'm scanning in the reg document, how on earth do you get the file size below 400k?! I've tried .jpg .pdf colour, b/w, document! Nothing is below 500k

I had to lower the resolution on my scanner from 200 dpi to 100 dpi and it was well under. It went as a .pdf.

They accepted it fine and i`ve already got my email invoice showing which sticker i`m getting ( print it out ) and i`m just waiting the actual sticker to arrive.

 

[Cass]

Sticker arrived today

 

[Fletch6]

.

 

[Cass]

I'm scanning in the reg document, how on earth do you get the file size below 400k?! I've tried .jpg .pdf colour, b/w, document! Nothing is below 500k

Are you sending the full document, I only sent one page, the one with all the info on and that was enough, and sent it as a .jpg

 

[Fletch6]

.

 

[Wooie1958]

Mine is looking hopefully like a similar timescale.

Ordered on 20th
Email confirmation on 20th
Email Invoice on 22nd all the details

I`ve printed off the email confirmation and the PDF which shows the sticker ( Orange 3 ) and the registration number.

If the sticker doesn`t arrive before we go i have the proof i need for Monsieur Gendarme then he doesn`t need to shoot me :scared:

Thanks for the heads up and info / links :wave:

Sticker arrived in the post today the 29th :dance:

9 days from ordering and paying online which includes a weekend, i`m happy with that :dance:

 

[Deleted member 19733]

Just received stickers for the Lab and for Scootie, ordered on 23rd.

However, inspite of their website saying that one can order more than one vehicle at the time, the site refused to accept this, so had to do them separately one after the other.

:camper::cheers::goodluck:

 

[Buzzy Beans]

Still no luck here!!

What depressing news this is for me to read as I still haven't heard anything since their email confirming an order number our vehicle reg. and acceptance of payment on the 22nd February.

I have written to them now on 3 occasions (in French) and they haven't replied to any of them, so as we are leaving in only a few days time I have printed off the contents of their email and will be driving with fingers crossed!

Phil

 

[Wooie1958]

Has anybody tried the track and trace recently. I have but it will not accept
My Email
The Vehicle registration
The Factor (Invoice number)

Very strange!
I also have emailed, but no answer as yet, so I expect I will just have to wait and see!

Just tried it now and it seems to be working fine.

Once checked it says at the bottom ......... Your request is being processed. Your certificate will be sent shortly to the indicated address

Only use your email address and the order number do not use your registration number as that is only for French vehicles.

 

[Wooie1958]

Thanks Wooie
Just done it and got this


Order status
Your request is in production. Your certificate will be sent to the address where the vehicle is registered.

Nice 1 :dance:

I had problems to start with but i then read somewhere ( can`t remember where now ) that the registration number is only for French vehicles.

It would help if they said that on the tracking page but they are French after all and we all know what they`re like :scared: :lol-049:

 

[Wooie1958]

How very civilised and polite this thread is :dance:

Members helping members and duly thanking / acknowledging them :dance:

If all threads were like this life would be good and the world be a happier place :dance:

 

[Wooie1958]

I sent an email to them yesterday, and here is the reply just received, so it seems it will be here soon!

Bonjour,



Votre demande est en cours de production, vous la recevrez prochainement à l'adresse indiquée sur votre facture.



Cordialement,

Not a lot else you can do then :sad: i did see on their website that it takes " up to 30 days " so that covers them :rolleyes2:

The brother-in-law applied for one on the 21st which was the day after me but he has only just received the email invoice yesterday so that took 8 days for him :scared:

I got my email invoice 2 days after ordering and the sticker 7 days later :wave:

 

[Buzzy Beans]

Exactly the same message!

Just tried it now and it seems to be working fine.

Once checked it says at the bottom ......... Your request is being processed. Your certificate will be sent shortly to the indicated address

Only use your email address and the order number do not use your registration number as that is only for French vehicles.

This is exactly the same message I have had every single time I have been onto this infernal official French web-site and yet still no blasted sticker has arrived which is why I have written to them 3 times and never have received a reply!

I lived in France for 10 years and ran/owned 2 businesses over there and the experience I am having with this sector of yet another of the infernal French Government organisations is exactly the same as I experienced when living over there................. They are totally inept when something goes wrong!! Furthermore, and this is a very strange thing for we Brits to comprehend, the French public as a whole somehow look up to and respect anyone working for a Government institution, they will accept what they say and will rarely question them as they believe it is bad manners to do so!!!!

Personally now for me on this subject with regards to this infernal sticker, I have given up and look upon the fee that has been paid to the Frogs as being lost money!

Phil

 

[Wooie1958]

This is exactly the same message I have had every single time I have been onto this infernal official French web-site and yet still no blasted sticker has arrived which is why I have written to them 3 times and never have received a reply!

I lived in France for 10 years and ran/owned 2 businesses over there and the experience I am having with this sector of yet another of the infernal French Government organisations is exactly the same as I experienced when living over there................. They are totally inept when something goes wrong!! Furthermore, and this is a very strange thing for we Brits to comprehend, the French public as a whole somehow look up to and respect anyone working for a Government institution, they will accept what they say and will rarely question them as they believe it is bad manners to do so!!!!

Personally now for me on this subject with regards to this infernal sticker, I have given up and look upon the fee that has been paid to the Frogs as being lost money!

Phil

Have you had the email invoice with a PDF attached of the certificate which shows an image of the sticker ( colour and number ) you are going to receive ?

 

[Val54]

Just like the one for my van. It was either 6 or 7 days. I would need to check to see which and couldn't be bothered!

I think it is pot luck as to which pile your application lands in. After 3 weeks I sent an email and received the "it's on its way" response and fair enough the correct sticker arrived about a week later. About a fortnight after that I got another email responding to my first email apologising for the delay and saying the sticker would be with me shortly :wacko::wacko:
Dave

 

[Buzzy Beans]

Have you had the email invoice with a PDF attached of the certificate which shows an image of the sticker ( colour and number ) you are going to receive ?

No nothing at all apart from the first acknowledgment email which gave me the order/case number and my registration number.

I have now put the matter in the hands of the woman I still employ in France who handles my tax and legal affairs over there, for her to take up officially with the authorities!

Not amused at all, but there again, their utter incompetence doesn't surprise me one little bit.

Phil

 

[TJBi]

Just a pity that they can't seem to get the address the right way round! They reversed the order of a good proportion of mine, which may account for the excessive time between receipt of the emailed invoice and receipt of the sticker in the post.

 

[Wooie1958]

Just a pity that they can't seem to get the address the right way round! They reversed the order of a good proportion of mine, which may account for the excessive time between receipt of the emailed invoice and receipt of the sticker in the post.

My sticker came the same and in the order shown below but it still arrived 9 days after i did the order online


Surname, First name
Town
House number, Road name
Post code, city
Royaume-Uni