Marquis Motor Homes

pamjon

pamjon

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BEWARE of this Company!!!
A friend of ours bought a brand new Benimar motor home from this company nearly 2 years ago. The faults on this vehicle are 21 up to now including recalls are horrendous.
To top it all in January when they were away in Spain it started leaking. Then it leaked in another place too. Marquis supposedly repaired the leak but when they went away in it again in April it was still leaking. Then the shower door fell off and they couldn't use the shower, they also found out that one of the drain plugs was not even connected up to a pipe. Therefore they don't know where the water was going when they had been using the shower. This is only a brief summary out of all the faults.
Marquis is as far they are concerned a BAD Company to deal with. When our friends said that they would be contacting a solicitor Marqius replied "Get on With It"!
A Very Bad Company .
PJ
 
I understand your friends frustration, but Marquis are only the suppliers of the van, they did not build it ,Benimar did, of course they have a duty to put things right , and 2 years seems a long time for these problems to manifest themselves , hope it gets sorted for them.
 
Marquis

Yes, I understand what you are saying in that they did not build the van. It would be no skin off their nose to replace it, they just do not want to know.
PJ
 
They haven't improved much,then?
We walked away from their Preston branch, 12 years ago. Brownhills were even worse, had to get the trading standards onto them.. Finally bought a van From Campbells. They were so bad,we took them to the small claims court They paid out immediately prior to the hearing.
This lovely van was bought directly from the converter..
They went bankrupt 21 months later.

Don't think we could ever go through the hassle of buying another van.
Well drive it into the ground and use it as a shed.

The Small Claims court is fairly simple to DIY. Make a claim and inform them that you propose to add a monthly sum of interest to it.. I believe 8% per annum/ ½%per month, compound is the norm . Send them a written monthly statement. Use recorded delivery, adding all costs incurred.
Keep all paperwork.
Expect to be ignored and lied to.
Treat it as a hobby.
Don't get angry... Get ahead.
 
Marquis

Hairydog, I do not consider £40,000 is cheap. These people did not know any better and trusted the dealership. I do agree with you in that you can buy a good second hand van for a lot less money. The problem is these dealerships rip off a lot of people who do not know any better or in our friends case they bought a new van because in their seventies they wanted peace of mind.
 
hairydog said:
I honestly don't understand why people buy cheap motorhomes brand new.

The cheap ones are not cheap because they are sold at a loss. They are cheap because they are made on the cheap. And that means they are crap.

I suggest buying a good quality motorhome. If you can't afford a new one, get a secondhand one at a price you can afford.

Or do a self build (though that is not for everyone, and will probably cost more than buying secondhand).
Click to expand...

We were looking at the Autosleeper Eton.
That was supposed to be a quality van.. The demonstrator was in a poor and dirty state. The salesman was ignorant and when checking the trade in paperwork, we found a massive discrepancy in his maths... Guess which way ?

Brownhills asked for £2500 credit card payment, " To ensure that we would turn up when the demonstrator arrived from Newark... If we didn't like the van, it would be refunded.". It, too was in a dirty state, with muddy footprints in the shower , rattled and creaked.
Took it on a test drive, decided it was not for us. Their sales Manager said that we'd entered into a contract to buy that particular van... The £2500 was the deposit we'd paid.. !
Trading Standards put that right PDQ !
There must be an honest dealer somewhere? Anyone know where?
 
One avenue worth pursuing is to buy privately and then purchase a warranty to cover, say, the first 12 months.
 
Go on then I will be drawn the biggest thieves in the motor trade are customers .......swopping tyres,changing batteries all of a sudden losing spare keys,

It is probably lost but Marquis have not been given the opportunity to respond so familiarise yourself with slander laws on a public forum.

If people started threatening me with litigation in the motortrade you would get the same answer get on with it.

Channa
 
pamjon said:
Yes, I understand what you are saying in that they did not build the van. It would be no skin off their nose to replace it, they just do not want to know.
PJ
Click to expand...
they have no chance of a exchange van after 2 years the only course of action here is to stop publicly slagging them off and talk to them if they wont move take legal action
 
channa said:
Go on then I will be drawn the biggest thieves in the motor trade are customers .......swopping tyres,changing batteries all of a sudden losing spare keys,

It is probably lost but Marquis have not been given the opportunity to respond so familiarise yourself with slander laws on a public forum.

If people started threatening me with litigation in the motortrade you would get the same answer get on with it.

Channa
Click to expand...

Might also be worth checking Libel laws. As a retailer for many years I would agree with your 'customers' comment.
 
Marquis

The van is only 18mths old, I am not slagging the company off at all. There has been problems with this van since brand new (fact), 3 times the roof has leaked (fact) they have said they have repaired it and it has still leaked (fact), there are now cracks in the body work (fact) amongst 21 other faults.
Fair enough they say bring it in, but they are not correcting the faults properly the workmanship is shoddy but there comes a point when the van becomes worthless and our friends now dare not use it again. Our friends are now taking legal action, but I thought that the people on the site would want to be aware if they should consider using this company.
As for slander, lies are slander not the truth.
PJ
 
hairydog said:
I honestly don't understand why people buy cheap motorhomes brand new.

The cheap ones are not cheap because they are sold at a loss. They are cheap because they are made on the cheap. And that means they are crap.

I suggest buying a good quality motorhome. If you can't afford a new one, get a secondhand one at a price you can afford.

Or do a self build (though that is not for everyone, and will probably cost more than buying secondhand).
Click to expand...

Passing a dealership on Sunday and called in for a browse. They stock German and well known UK made vans, some dearer than the German vans. I can truthfully say I was amazed at the amount of plastic used in the UK vans and they were upwards of £70,000.
 
channa said:
Go on then I will be drawn the biggest thieves in the motor trade are customers .......swopping tyres,changing batteries all of a sudden losing spare keys,

Channa
Click to expand...

Some customers perhaps, but not all. Some in the motorhome
retail trade perhaps, but not all.

The OP has pointed out third party problems with 'one' member
of the motorhome trade who in their experience isn't performing
to a standard that they expect. And may well fall short off the standards
expected by other members of the motorhome retailing trade.

Whether they've overstepped legality thresholds is probably for
another thread, probably another site!
 
pamjon said:
Our friends are now taking legal action
Click to expand...

Waste of time and effort. It will take months for Solicitors to get round to arguing about it running up thousands in fees.

IMHO they should just get shut of it and take the hit. It will probably be less than paying out for Solicitors / Barrister Opinions Etc. Also means they can get on with life.

What will they gain. They certainly won’t get their money back.

We meet a couple in Oliva Spain and jokingly I said have you been round the Benimar Factory as it’s only up the road. He was not a happy guy. His electric bed had jammed and he called at the factory. They would not even let him through the gate. They only build them was their reply and told him to go to his Dealer. Eventually a local Benimar Dealer fixed it for him.

..
 
Thank feck i built my own wagon and all works 100% with no rattles squeaks bits falling of,all for less than 6 g.
 
QFour said:
Waste of time and effort. It will take months for Solicitors to get round to arguing about it running up thousands in fees.

IMHO they should just get shut of it and take the hit. It will probably be less than paying out for Solicitors / Barrister Opinions Etc. Also means they can get on with life.

What will they gain. They certainly won’t get their money back.

We meet a couple in Oliva Spain and jokingly I said have you been round the Benimar Factory as it’s only up the road. He was not a happy guy. His electric bed had jammed and he called at the factory. They would not even let him through the gate. They only build them was their reply and told him to go to his Dealer. Eventually a local Benimar Dealer fixed it for him.

..
Click to expand...

Forget solicitors, A trip to trading standards and an accurate documentation of events will serve far better. As a rule dealers don't like TS showing too much interest ....in addition IF and it is an IF other customers have been short changed the OPs friends case will possibly be part of evidence in a collective prosecution.

Benimar the factory of course they wont let you in ...factory operatives are that not mechanics ..and besides the contract is with the dealer not the manufacturer.
Bad service on the manufacturers part compared to Hymer that I do agree but a difference in premium

Channa
 
We had a Pilote 716 with the early Project 2000 Electric Bed. It never was that reliable. Certainly wouldn’t have fancied a few months away with the will it won’t it routine every night. So it had to go after 14 months. All the Dealer could say was the MH had to be perfectly level.
 
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