Internet on the move?

50 days, 2 months, possibly 3 months even "meant for holiday useage"? Take your pick!!

I'm waiting for "Feel At Home" to mean what it actually states, not what 3 infers it means. Telecoms Regulation needs a damn good going over. It's all down to Government allowing the big operators to claw back from the uncomplaining public the £20 billion the operators had to pay for 3G Bandwidth Licencing eons ago.
 
I took out my "Feel at Home" contract because I was assured that it would be ideal for aomeone like me who spends half the year in the UK and half in Europe. Prior to that, I had a month by month contract in the UK which I cancelled every year when we went abroad. So far, it has ben two months and there has been no problem. The terms and conditions are very vague and say that "excessive" use (whatever that is) "may" lead to it being suspended. There is no mention of time periods. They also say that they will not curtail the service without contacting you first. If they ever do try to contact me, I will simply cancel the direct debit on the grounds that they have broken their contract with me - and get a Spanish SIM. But to date, as I said, there has been no problem.
 
I have kept well within the usage allowance and the contract was on the basis that I spend 6 months each year outside the UK. Any attempt to cancel (which I stress has not happened) would constitute a breach of contract on their part.
 
And some people thought they had a meaningful contract with Talk Talk, whereby no doubt a reasonable duty of care was implied but never explicitly defined. I can't see anywhere that 3 have stated in writing a 6 months period for FAH. But I stand to be corrected, they are generally ambiguous in their wording, which allows plenty of wriggle room, depending how their cunning plans eventuate.
 
I am not sure I understand your point. Others have talked about specific time periods. I pointed out that the contract does not mention specific time periods. It only talks about "excessive use". Since they specify an allowance, it would be easy to claim that my usage (well within those specified limits) is not excessive. Further, they say only that they "may" curtails the service under those circumstances and that they will not do so until they have contacted you (and presumably given you a chance to put your case). Plenty of room for manoevre there :)

But I stress again, I have had no problem with them. I was simply pointing out that there are no specific cut-off points as others imply.
 
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Byronic said:
And some people thought they had a meaningful contract with Talk Talk, whereby no doubt a reasonable duty of care was implied but never explicitly defined. I can't see anywhere that 3 have stated in writing a 6 months period for FAH. But I stand to be corrected, they are generally ambiguous in their wording, which allows plenty of wriggle room, depending how their cunning plans eventuate.
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The contract does not state a 6 month period; but neither does it mention a cut-off period at all. My point was that I was sold the contract SPECIFICALLY because it would suit my lifestyle of 6 months at home and six months abroad. So far there has been no attempt to curtail my use and I do not expect one. IF there was such an attempt, it would constitute a breach of their contract with me.
 
John H said:
I have kept well within the usage allowance and the contract was on the basis that I spend 6 months each year outside the UK. Any attempt to cancel (which I stress has not happened) would constitute a breach of contract on their part.
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"the contract was on the basis that I spend 6 months of the year outside the UK" is that your idea of the contract or theirs, where is it stated that they provide you with a set time period??
 
Byronic said:
"the contract was on the basis that I spend 6 months of the year outside the UK" is that your idea of the contract or theirs, where is it stated that they provide you with a set time period??
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It is stated in their correspondence with me. I stress again, I am talking about the SPECIFIC contract I have with them. In the general contract there is neither a minimum nor a maximum time period stated.

My advice to others would be that if they have specific needs then make sure that those needs are specified in the correspondence. Then you have a come-back if they try to vary the contract. It applies to any agreement, not just phones.

PS, reading back through this thread, it would appear that pauljenny also spends 6 months on the move and has also not had any problems. The point being that if you clarify things from the start you are unlikely to have problems.
 
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And your literal interpretation of the words "excessive" and "may" is..........................................?

To me, the key word is "may", which means that there is definitely room for manoevre - especially if you have everything in writing from the start :)
 
John H said:
It is stated in their correspondence with me. I stress again, I am talking about the SPECIFIC contract I have with them. In the general contract there is niether a minimum nor a maximum time period stated.

My advice to others would be that if they have specific needs then make sure that those needs are specified in the correspondence. Then you have a come-back if they try to vary the contract. It applies to any agreement, not just phones.
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I'd be very surprised if they didn't have a clause referring back to their general overall terms and conditions taking precedence, however the general T&Cs are the basis on which most of us have had to base our remarks on this thread. If you have something personalised to your requirements with 3, then we aren't party to that arrangement and take your word for what you state.
 
Byronic said:
I'd be very surprised if they didn't have a clause referring back to their general overall terms and conditions taking precedence, however the general T&Cs are the basis on which most of us have had to base our remarks on this thread. If you have something personalised to your requirements with 3, then we aren't party to that arrangement and take your word for what you state.
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And the reason for my intervention was that those general terms and conditions make no mention of maximum or minimum time limits and also give a lot of room for individual manoevre - and allow for individuals to come to specific agreements. Thus to say that there is a specific time limit, as some have, has no basis.
 
John H said:
And the reason for my intervention was that those general terms and conditions make no mention of maximum or minimum time limits and also give a lot of room for individual manoevre - and allow for individuals to come to specific agreements. Thus to say that there is a specific time limit, as some have, has no basis.
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Coincidentally I have been talking to 3 today. Stupidly been using my sim in Portugal which is not included. They had cut me off because there is a cap on my payment, fortunately.
Customer service were really good, emailed yesterday phone call today.. Situation sorted only cost me about £30. While sorting things out I asked if he could deal with my months notice of cancellation. Which he did.Also said he could extend (which I'm sure they have to) but as I'll be home in a month I declined.
Obviously no time limit I'm on a rolling contract. Data amounts vary, basically the guys in the shops don't know what they are talking about half the time (or maybe very aware). I was very impressed with the service I got. £30 for my own carelessness is not too bad
 
John H said:
And the reason for my intervention was that those general terms and conditions make no mention of maximum or minimum time limits and also give a lot of room for individual manoevre - and allow for individuals to come to specific agreements. Thus to say that there is a specific time limit, as some have, has no basis.
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Useage and I quote "any 2 complete months in a rolling 12 months period" after which "we may suspend". Just checked the website. If you have something separate and more favourable, good luck to you. But I can't be bothered with it on that basis.
 
John H said:
The contract does not state a 6 month period; but neither does it mention a cut-off period at all. My point was that I was sold the contract SPECIFICALLY because it would suit my lifestyle of 6 months at home and six months abroad. So far there has been no attempt to curtail my use and I do not expect one. IF there was such an attempt, it would constitute a breach of their contract with me.
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like already said....good luck with that. It's all clearly set out on the website. 2 months and a cap of 12gb if you have a all you can eat data plan. I don't know where the confusion comes in. It's also stated that the connection will be slower and not very good for streaming. And I think the sim comes in a card which informs you to look at the terms and conditions on their website. Which would be their defence. And if your going by an advisor in the shop well it's just your word against his .
 
Well, I have double-checked my terms and conditions. I have also looked again at the 3 website and can find no reference to any time limit. If anybody has other information then I would be interested to see the link.

Once again, the key word is "may". No time limit is mentioned and they use the word "may" NOT "will". They also say that they will take no action until they have contacted you. So far, two months and still working. I don't know where all this so-called information is coming from but the reality tells a different story.
 
And now we've discussed the sim can any one help with what to put it into. I have a computer that I want broadband for. I do have an iPad but I can if need be tether that to my phone 4gb a month with 3. I would like some thing unlocked and idiot simple to use please
 
I spent over 3 months in France at the beginning of the year, I used a 12mths/12gb data sim on feel at home, I didn't abuse it because I also used FON but the 3 sim worked again in France for 5 weeks from Aug 4th and it is still working now, I will not hesitate to buy another one in December when this expires
 
Derekoak said:
I read the terms and conditions and it was clear the data was for UK use only.
Do they not enforce this?
The ads offer is also UK only
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I think you are confusing this with the 3 sim which allows use in some European countries.

The EE sim is just for UK use and is a special offer of 100 gig a month for 2 months.
 
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