in h
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Depends on the insurance company. I was insured through the C&MC insurance, Devitts. Yes, they recorded my calls. But that didn't give me a copy of them, it only gave them a copy. And when they screwed up, doing the opposite of what they told me they'd do, they did go back and listen to the recording.I would advise anyone going to France to call and check as the calls are recorded which gives you some security if a claim was forthcoming.
The upshot? Their Managing Director said "Sorry". The C&MC insurance boss woman said "Sorry".
Did me no good.