Bruce H
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I feel a little bit awkward making this post because having bought a hydra trial unit to carry our small motorbike I found it to be very good. On this occasion it was only carrying two electric bikes, I put full faith in its performance and build quality. Last Wednesday however travelling at 60 miles an hour on the M20 on our way to Southern Spain one of the wheels parted company with the unit This resulted in dragging the rest of the unit for several hundred yards along the motorway until I could get on to a wide enough section of hard shoulder. The wheel and the leg that carries it crossed the carriageway and ended up on the other side of the motorway Having nowhere to carry the assembled unit and not wishing to dismantle it with forty tonne artics three feet away I had to leave the unit on the hard shoulder and put the bikes in the motor home. The damage to the underside of the unit was so extreme it was impossible to see why the failure occurred. I am fastidious with checking nuts, bolts, torque, straps and fixings before making any journey,before making this journey everything was checked including tyre pressures and grease into the wheel bearings. I do not know why it failed but I do know it was not down to negligence on my part. The unit has done several thousand miles without fault. The sad piece is that on contacting the maker and asking if it was possible to claim on the insurance the attitude was it cannot possibly be a fault with the unit and therefore no I’m not interested. This is a shame because I genuinely think that the idea is clever it makes carrying a motorbike easy and does not hinder your speed as a trailer would. The attitude of its not my problem is however very disappointing and had I been able to come to an agreement with the maker and seller I would’ve purchased another unit. Just a warning for anyone with a hydra trail or thinking of buying one. I will make it clear that this post is about the attitude rather than the product. I took numerous photos to support my case but I think even attempting to get any interest in my situation will be fruitless.