number14
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This doesn't always work either, Marie. A few months ago, SWMBO had to declare medical conditions in order to renew so sent off the forms Royal Mail Tracked. We watched the RM website but the forms never arrived, supposedly. RM did sent us a fat book of stamps as compo, but I think the watchword here is to give yourself plenty of time and keep copies of the forms. As long as you can demonstrate that you have applied you can keep driving in the UK even if your licence has expired.Just make sure to send your stuff registered/recorded/tracked delivery (or whatever the modern equivalent is).
Long and winding story, but in the end it took DVLA about five months to issue her new license. By then, we were forced to cancel our French trip.