Harrers
Full Member
- Posts
- 50
- Likes
- 63
OK - a word of warning if you are thinking of using these aires for less than 24 hours. I know it might not be common for most people to stay on them for less than an overnight stay. Where I park my van during the winter since I stopped working has no electricity supply and we planned to use the van to stay near the family house where we were going to celebrate Christmas. This again would have no electricity and I needed to make sure our Truma was going to work. I decided to spend some time checking the heater and found it needed a better than just 12 volts to get started. I decided to visit our nearest Camping-Car Park so I could work on the heating with the habitation batteries on charge.
The attached correspondence is self-explanatory. We subsequently decided to stay on the same aire for several days before Christmas to ensure we had plenty of charge for the festive night!
I visited the aire at Codolet on 11/12/2024 from 14.16 to 20.52 then 12/12/2024 from 16.10 to 19.20 These were two separate visits. 6 hours 36 minutes on 11/12/2024 and 3 hours 10 minutes on the 12/12/2024. I have been charged for 2 days. Please amend your records and refund the difference to my card XXX XXX XXX. Many thanks.
Thank you for contacting CAMPING-CAR PARK customer service.
We have just regularized your stay to bill your stay as follows: 1 period of 24 hours for the stay of 11.12.24 and a period of -5 hours at €6 for the stay of 12.12.24.
You now have €13.42 on your card balance.
I hope I have answered your questions.
Looking forward to seeing you again at the CAMPING-CAR PARK network areas.
Hi again
Sorry but this is still wrong.
I only stayed for 6 hours and 36 minutes on 11/12/2024 NOT 24 hours. I think you need to refund a further sum for my stay on 11/12/24.
Looking forward to hearing from you again.
Hello,
Thank you for your feedback.
After 5 hours on a site, the billing is by default a 24-hour time slot.
As a reminder, here is the pricing on the stopover areas as follows:
- from €5.50 to €7 from the hour of entry until 5 hours of presence on the site, which corresponds to the use of the services.
- 1 night, from the 6th hour of presence (i.e. 5 hours and one minute) until the day after the time of entry on the site.
- 1 additional night per 24-hour time slot. Each 24-hour slot started is due.
We look forward to seeing you again on our CAMPING CAR PARK sites.
Kind regards.
The attached correspondence is self-explanatory. We subsequently decided to stay on the same aire for several days before Christmas to ensure we had plenty of charge for the festive night!
I visited the aire at Codolet on 11/12/2024 from 14.16 to 20.52 then 12/12/2024 from 16.10 to 19.20 These were two separate visits. 6 hours 36 minutes on 11/12/2024 and 3 hours 10 minutes on the 12/12/2024. I have been charged for 2 days. Please amend your records and refund the difference to my card XXX XXX XXX. Many thanks.
Thank you for contacting CAMPING-CAR PARK customer service.
We have just regularized your stay to bill your stay as follows: 1 period of 24 hours for the stay of 11.12.24 and a period of -5 hours at €6 for the stay of 12.12.24.
You now have €13.42 on your card balance.
I hope I have answered your questions.
Looking forward to seeing you again at the CAMPING-CAR PARK network areas.
Hi again
Sorry but this is still wrong.
I only stayed for 6 hours and 36 minutes on 11/12/2024 NOT 24 hours. I think you need to refund a further sum for my stay on 11/12/24.
Looking forward to hearing from you again.
Hello,
Thank you for your feedback.
After 5 hours on a site, the billing is by default a 24-hour time slot.
As a reminder, here is the pricing on the stopover areas as follows:
- from €5.50 to €7 from the hour of entry until 5 hours of presence on the site, which corresponds to the use of the services.
- 1 night, from the 6th hour of presence (i.e. 5 hours and one minute) until the day after the time of entry on the site.
- 1 additional night per 24-hour time slot. Each 24-hour slot started is due.
We look forward to seeing you again on our CAMPING CAR PARK sites.
Kind regards.
Last edited: