Brownhills

[peterandbetty]

no hope for Brownhills

Just read all your posts regarding Brownhills .We've had major problems with Brownhills ,we brought a new M/H after having a very bad accident in 2006 ,went to Brownhills Cannock.big mistake had nothing but trouble to much to go into but somuch so that in the end the service manager would not return our calls.In the end i e-mailed the make Lunar who are being most helpful and trying to sort out the problems.Some of you might think we are being to fussy but when you've paid a lot of money things should be right and if its not you should not get the run around because Brownhills whom ever you speak to never wright anything down so when you get back to them they dont know what your talking about.The morell of this tale stay away from Brownhills Cannock ,and i agree Alan the guy who shows you how every thing works is the best person there and the only one who cares.

 

[Telstar]

Brownhills - Newark

I was with friends this weekend and they told me that their motorhome had just been in for its 3rd habitation service and they asked Brownhills to have a look at 3 minor things, for example split/broken column on a downlighter. Brownhills charged them 15 mins labour for each item. They also said that Brownhills were proud of their £70 per hour labour charge! In addition the motorhome is on an Alko chassis having a double floor and the service man left the locker doors not only unlocked, but physically open so anyone could have helped themselves to the contents in the floor space. Evidently you usually have to wait 3-4 weeks to book it in, but Brownhills offered a date 4 days away and actually completed the work on an earlier date (they take the MH down and leave it, collecting later). Is Brownhills losing custom or is it a very slack period for them?

Jon