Are DVLA up to speed

barge1914

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Has anyone registered a new van lately. How long did DVLA take to cough up the registration documents?
 
Sent my logbook off to reclassify my bus as a motor caravan. 6wks later I got my docs back with a letter saying the application was rejected as I had not enclosed the 165 quid required to change to phgv! I hadn't applied for change of taxation class, & no mention was made of the changes I had applied for ( colour/address/body type)
That was around 2 months ago.
Still not re applied as yet as in the meantime new guidelines were issued by DVLA so I intend to make sure I comply with them to the letter before trying again.
 
I hope they are not!

I lost 2 months when I sent off the forms in early for the C1 retention at 70. This time they are going in the post a day before the expiry date so that I can claw some of it back. :mad:
 
The answer might depend on who is doing the registration and whether it is an imported motorhome. Cars and some motorhomes can be registered instantly online by an authorised dealer but if it requires a postal application it takes longer.

In August 2019 it took over 2 weeks for for them to process our new registration (a few days longer than the dealer expected). We had to spend a night on the dealers forecourt waiting for it to show up online on the DVLA system. Only then could we take it on the highway legally. I think the documents turned up at home a few days later. The important bit is the vehicle showing up as registered on the DVLA system, you can then drive it. If you need the documents to go abroad you will need to allow longer.
 
With the day & age of the PC/internet etc i cannot see why things these days take so long,there should be now such thing as paperwork as paperless desktops are the correct way and have been for years now,time to ditch the old ways.
 
Some places still need to receive paper docs, & not photocopies but originals!😡
Ok till they then tell you they have been lost by the post office etc....
 
GreggBear said:
Some places still need to receive paper docs, & not photocopies but originals!😡
Ok till they then tell you they have been lost by the post office etc....
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Why,i go to hospital,doc looks at me and 2 weeks later sends a letter to my GP,this could be done in a second over a pc saving trees being cut down,and dont get lost in post,we are still living in the past.
 
trevskoda said:
With the day & age of the PC/internet etc i cannot see why things these days take so long,there should be now such thing as paperwork as paperless desktops are the correct way and have been for years now,time to ditch the old ways.
Click to expand...
When my motorhome came into the UK the manufacturer couriered the vehicle documents separately for security reasons. The dealer then had to unite the import records, the VAT records and the manufacturers certificates of conformity with the application to register the vehicle. The DVLA then have to verify that the documents are genuine before processing the application. Unfortunately it all adds up to taking a few weeks.

I have no idea what is different about mass produced cars but there seems to be a desktop route for registering them. Perhaps the import documents and VAT records are mass processed whilst they sit in vast numbers on the dockside waiting for distribution. My motorhome was put on a lorry and driven across Europe and delivered directly to the dealer, ahead of the documentation.
 
Suppose it depends on who deals with your case. I bought new KTM motocross bikes and in an effort to deter theft/identify stolen bikes, KTM registered the bikes and I duly received 2 V5s with Q registrations for them. I phoned DVLA to ask if I had to SORN them (they love their fines) and after being passed to various people was told yes. Off to Post Office, completed SORN forms and sent them off in one envelope. Eventually go 2 separate letters back saying they didn't need this. Hmm.
 
Okta said:
The answer might depend on who is doing the registration and whether it is an imported motorhome. Cars and some motorhomes can be registered instantly online by an authorised dealer but if it requires a postal application it takes longer.

In August 2019 it took over 2 weeks for for them to process our new registration (a few days longer than the dealer expected). We had to spend a night on the dealers forecourt waiting for it to show up online on the DVLA system. Only then could we take it on the highway legally. I think the documents turned up at home a few days later. The important bit is the vehicle showing up as registered on the DVLA system, you can then drive it. If you need the documents to go abroad you will need to allow longer.
Click to expand...
 
Vans that are uk destined or the chassis cabs are checked for coc and national type approval at the docs ..with fiat and Citroen they took a token sample except the 126 which was made by Fso in Poland they were checked individually. The vehicles are then issued a v55 and v53 ..which allows the dealer to register .at one stage turned up at the lvlo until they closed them it is now done electronically in the dealership by the sales admin

It has always been the case grey imports have taken longer. Or the tax free scheme for servicemen posted abroad
 
What is a grey import? My motorhome was ordered from a UK dealer and built in Europe to a UK spec with my options. Not self imported from a European source.
 
GreggBear said:
Sent my logbook off to reclassify my bus as a motor caravan. 6wks later I got my docs back with a letter saying the application was rejected as I had not enclosed the 165 quid required to change to phgv! I hadn't applied for change of taxation class, & no mention was made of the changes I had applied for ( colour/address/body type)
That was around 2 months ago.
Still not re applied as yet as in the meantime new guidelines were issued by DVLA so I intend to make sure I comply with them to the letter before trying again.
Click to expand...

interesting, you mentioned that your vehicle is a bus, I assume from the reaction of DVLA that it is over 3.5 ton which is why they would want to change tax class to PHGV, sounds like the £165 is the cost of a years tax, , When I converted ours it was previously a prison transport truck and was a PSV something that I don't have a licence to drive so I first did the conversion got the class 4 MOT( took a chance on driving it to test station) then changed the body type to motor caravan with DVLA I believe I handed over the forms, photo's etc plus the fee for taxation at the new PHGV class, luckily this was when we still had a local office and they took care of everything.
 
They say 4 weeks for V5 amendments and that's what it seems to take having done a few recently.
There were almost "by return' when I rang up to complain that they'd got it wrong.
The person I spoke to was able to see the paperwork scanned into the computer and tapped in the changes needed whilst I was waiting and the new doc came within days. So a plus point there - it's the scanning that seems to be the choke point.
 
Okta said:
What is a grey import? My motorhome was ordered from a UK dealer and built in Europe to a UK spec with my options. Not self imported from a European source.
Click to expand...
If it is a fiat or Citroen I can’t speak for other manufacturers but have no reason to believe it is any different the chassis cab will be ordered and invoiced direct to fiat uk . The conversion is coincidental .....done this way it means when it lands in sheerness the paperwork trail for the chassis I. The coc will take care of itself .

Grey imports are vehicles that have been either used or destined for alternative markets
 
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