Anybody taken a dealership to court

World2244

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Long shot has anybody taken a dealership to court over a caravan that was sold that wasn’t fit for purpose.. sold under false advertisement. Brought less than 2 months ago
been a dealership you trusted them they then admitted to get the repairs done properly and then it’s just lyes. Dropped it off at the dealership who then took it to the chosen place to fix the damage. I then asked numerous times for the details who was doing the work.
I finely get the details to which I call them to say I’d be round to see it and Then the van suddenly gets stolen from the repair shop ( that actually wasn’t a specialist) who had actually failed to even start any of the work. Yet they informed me work was well under way.

How do I know they hadn’t done anything… I got the caravan back


There’s a lot more to this thread but i don’t want to go into full details at this stage as im just looking for advice on a procedure/ solutions.

Any recommendations on a legal representation at all?

Thanks Harry
 
You could also talk to the trading standards in your area. Try and be concise and matter of fact. They will log your complaint and may take it further especially if there have been other reports. CAB will also help as others have posted.
 
Another possibility is if your household insurance has a clause in it that covers you for legal costs in any actions you take. I have used that succesfully in the past at nil cost to me.
 
A friend took Iveco to court over paintwork on his work van. He won his case which took him 9 years and over 80k in solicitors fees. He was awarded 6k to repaint the van. Now that he won his case he know has to take them to court to get his expenses back.
 
One thing to do is get things clear so that if/when you do speak to someone it's correct and concise and in chronological order so will be easier for them to understand and if you can print it out it will save both time and some cost.
 
Good luck and hope a solicitor’s letter sorts it quickly. If not be prepared for a long haul.

I don’t trust anyone, including dealerships. Unless the dealerships have a rock solid, proven track record that can be verified by more than just one or two people, and even then I would still be wary.
 
I worked in the trade, the only way is trading standards first call, then a legal eagle if no movement, and stand outside their gate every day with a placard if you can, it does not happen much over here as a few chaps would have a word in the bosses ear about how his biz may catch fire one night.
 
You have already stated it, the key word is " not fit for purpose " I set the letter out with date of purchase what I purchased in our case including the reg then proceeded to list the faults found on our first outing 7 off most would have been costly to repair then at the bottom of the letter finished off with stating

"The consumer rights act 2015 states that any goods I have purchased from a trader should be of satisfactory quality and therefore free from defect. Based on the concerns that I have listed above, I do not consider this to be the case and am therefore utilising my short term right to reject the goods under the above legislation."

Scots law and English law differ slightly so take advice, the company I purchased for tried at first to say they had a legal right to put good but in this case it was not an option due to early notification of the faults but there again take legal advice (citizens advice is free) we ended up trading for the same make and model same year better spec and less miles GO GET EM FLOYD! The sales rep came out with the same sales pitch as the first sale which I reminded him that I had heard it all before a month previously. Good Luck!
 
Have heard of one person, who I believe is a member here who had success going through the small claims court.
May not be applicable in this case but thought I'd mention it.
 
Last year I took a company dealing in cars to Small Claims Court because they sold me a van that was not as described in their advert. It's quite a simple but daunting exercise. You have to collect your evidence in chronological order with all communications and a copy of the original advert. The hearing was done over the phone and I won compensation and expenses for the lack of advertised features not included in the van. If you want a full refund it's a different legal path than if you want compensation. Citizens' Advice was a complete waste of time.
 
Polar Bear said:
Last year I took a company dealing in cars to Small Claims Court because they sold me a van that was not as described in their advert. It's quite a simple but daunting exercise. You have to collect your evidence in chronological order with all communications and a copy of the original advert. The hearing was done over the phone and I won compensation and expenses for the lack of advertised features not included in the van. If you want a full refund it's a different legal path than if you want compensation. Citizens' Advice was a complete waste of time.
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Another good point that I missed keep a paper trail of communication!
 
Polar Bear said:
Last year I took a company dealing in cars to Small Claims Court because they sold me a van that was not as described in their advert. It's quite a simple but daunting exercise. You have to collect your evidence in chronological order with all communications and a copy of the original advert. The hearing was done over the phone and I won compensation and expenses for the lack of advertised features not included in the van. If you want a full refund it's a different legal path than if you want compensation. Citizens' Advice was a complete waste of time.
Click to expand...
Disagree with citizens advice I found them very helpful in my case.
 
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