AIB Have Done It Again To Me !

Wooie1958 said:
It`s that time of year again, motorhome insurance renewal so i always ring round a few other companies to make sure i`m getting a good price for my required policy.

AIB for the 3rd and final time have done it again to me, promised to phone me straight back and nowt, nothing, bugger all :mad:

They`ve done this to me twice before but like a fool i thought i`d give them 1 more try.

So, if they can`t be bothered to ring me back then i can`t be bothered giving them my money and i will never ever phone them again.
Click to expand...

I'm really sorry to learn you are having this problem. I can see one of our agents tried to call you yesterday but it rang twice and then hung up, and I've tried again just now and it did the same.

If you give me a call personally on 02380 268351 I'll be happy to assist or email me another contact number (info@aib.co.uk) and I'll personally call you now.

Kind Regards

Leah Burt
 
harrow said:
so vote with your feet
Click to expand...

Case closed.

Didn`t use my feet but i did use fingers and good old Safeguard have got my money again (y)

They may not be the cheapest but pound for pound i think they are the best policy going considering it includes full 365 day euro cover as well including breakdown.
 
Harryw said:
I use Comfort, no issues with price or customer contact for me, no idea what they are like for a claim hope to never find out.
I do like the clause that if the driver is incapacitated then they will deliver the vehicle home, which for us who have wife’s that would rather have teeth pulled than drive is a comfort (forgive the pun..)
Click to expand...
I was with Comfort for years but sorned our van in March and the Insurance ran out , tried to reinsure with Comfort from June but they wanted an extra £200 , new policy they said NO said I, if you had told me this back in March when I spoke to you I would have reinsured at that time and original price, so goodbye comfort tried AIB not a good price to expensive and not interested in Wild camping membership , so I reinsured with the CCC , great price good cover but breakdown not good so bought Breakdown elsewhere so all sorted and very much cheaper than Comfort , I was disappointed in Comfort as I had good service over the years but hey ho we parted company.
 
AIBinsurance said:
I'm really sorry to learn you are having this problem. I can see one of our agents tried to call you yesterday but it rang twice and then hung up, and I've tried again just now and it did the same.

If you give me a call personally on 02380 268351 I'll be happy to assist or email me another contact number (info@aib.co.uk) and I'll personally call you now.

Kind Regards

Leah Burt
Click to expand...


I have received 4 phone calls on it this morning including 2 from from other insurance companies and the wife has just rung me on it now and it works fine.
 
That highlights the importance of good communication and how easily customers are lost (and found).
 
You must log in or register to reply here.

Users who viewed this discussion (Total:0)

Back
Top