BALDWINS of HALIFAX, disgraceful Service, disgraceful attitude.

[lufcdave7]

Returning home with the mh from a short trip across town, the low fuel warning light brought to my attention the fact I had just used a quarter tank of diesel to travel two miles.

Confused, I jumped from the van to immediately notice a large pool of diesel fuel on the drive around the nearside wheel and a trail of diesel all along the road up to the house, the pool was growing larger by the second!

Opening the bonnet I was confronted with an engine compartment covered from top to bottom in diesel. The frame, gearbox, drive chain and wheel were all completely soaked.

Two hours later I had in my hand an Automobile Association breakdown report which clearly confirmed the problem had been an incorrectly fitted fuel filter housing cap which had allowed diesel fuel to be pumped out under pressure.

Now, it just so happens, in preparation for a European trip, the mh had recently been serviced on the 3rd May, 2011, less than two months ago, by Baldwins of Halifax.

I emailed Baldwins the following day, outlining the problem I had experienced and unexpectedly they just didn't want to know, totally distancing themselves from any fault or responsibility. It makes me angry to have paid for a so called 'professional service' with such unprofessional results. Definitely wont be using Baldwins again.

They say every cloud has a silver lining, well the problem prompted the use of our ADAC cover and the contracted out service from the AA was exceptional. Quite reassuring and comforting to be honest.

Dave.

 

[Deleted member 3802]

if what the man from the AA says is correct why has it taken so long to develop? surly it's been under the same pressure since it was first fitted?

 

[Deleted member 775]

it is good to see that when we have a good service from any company s services we use we praise them ,and so we should and that helps the company and also i belive our members . but when we receive what is in our opinion a poor or substandard service , and especialy when the company will not even enter into any talks about a persons greivance even when they ask to help and then ignore any emails or mesages you may send , then i belive it is our right to complain and also to inform other members of our problems ,this may help us from falling into the same trap .and also more importantly shows the company that we will not stand for being treat shoddy and without respect

 

[diggdeep]

get repairs

so i am not the only one how get a reply i phoned the repair side they reply was nothing to do with ose see sales man sale man i will ring u back 2 weeks ago this was work on a new van so phoned the makers they sent me a new part out expes cariers will not be going any more diggdeep@talktalk.net

 

[lufcdave7]

if what the man from the AA says is correct why has it taken so long to develop? surly it's been under the same pressure since it was first fitted?

The van had only two runs since the service. The AA man explained that the cap hadn't been tightened correctly, it was only a matter of time before the cap worked loose sufficiently enough to let diesel fuel bypass the seal and become a major leak. Fortunately it happened near home and not just as I was boarding a ferry!

 

[guyd]

In 'normal' service, the problem would have occoured within a day or two. Im not surprised that the company isnt interested after two months (nearly three in fact) for a slightly loose cap, (which then worked loose) which the problem has been fixed by the AA man....

Did you really need to call the AA to hand tighten a cap?

 

[lufcdave7]

In 'normal' service, the problem would have occoured within a day or two. Im not surprised that the company isnt interested after two months (nearly three in fact) for a slightly loose cap, (which then worked loose) which the problem has been fixed by the AA man....

Did you really need to call the AA to hand tighten a cap?

Trust me when I tell you, it took the AA man two hours to fix the problem, including having to remove and refit the pollen box. Suppose you had to be there!
Nearly three months....which calender are you using?

 

[guyd]

3 months - sorry - got my june / julys mixed up. OK - 2 months. Sorry.

 

[Kontiki]

You say you used ADAC, I thought you had to be 50 kms or more from home to use their breakdown service? I joined ADAC this year & it was the only downside I noticed.

 

[lufcdave7]

You say you used ADAC, I thought you had to be 50 kms or more from home to use their breakdown service? I joined ADAC this year & it was the only downside I noticed.

Apparently an urban myth Ed. Best thing we ever did was joining ADAC. The AA man arrived very quickly. When I commented, he said that the AA prioritise ADAC call outs. Because the contract is so big and lucrative (and getting bigger each year) to keep ADAC sweet they bump their breakdowns up the list. Great if you're with ADAC, not so good if you're just with the AA stuck on the M6 with trucks passing your wing mirror!

 

[Dezi]

Hi, the response you received from Ballwin’s is very similar to one we had in 1994 from a company near Newark.After several fruitless & frustrating phone calls I drove up from Bournemouth, went into the show room & started talking loudly.
(I do a very good loud)
I was quickly ushered out & within 4 hours was heading back south with the work complete.
In contrast during our latest trip Madam noticed a small split in the shower tray. I rang Murvi & even though our van was purchased in 2009 Rex said bring it in. I have just returned, new shower tray fitted. No charge.

Dezi

 

[lufcdave7]

Hi, the response you received from Ballwin’s is very similar to one we had in 1994 from a company near Newark.After several fruitless & frustrating phone calls I drove up from Bournemouth, went into the show room & started talking loudly.
(I do a very good loud)
I was quickly ushered out & within 4 hours was heading back south with the work complete.
In contrast during our latest trip Madam noticed a small split in the shower tray. I rang Murvi & even though our van was purchased in 2009 Rex said bring it in. I have just returned, new shower tray fitted. No charge.

Dezi

The Service Manager at Baldwins perhaps hasn't had effective training in how to handle complaints. If he had offered say, £30.00 off my next service to compensate me for my costs and inconvenience, the chances are I would not have taken him up on his offer because I no longer trust the mechanic. But in doing so he would have removed any reason I had to bad mouth them on this forum. Some you win, some you lose.

 

[Deleted member 775]

The Service Manager at Baldwins perhaps hasn't had effective training in how to handle complaints. If he had offered say, £30.00 off my next service to compensate me for my costs and inconvenience, the chances are I would not have taken him up on his offer because I no longer trust the mechanic. But in doing so he would have removed any reason I had to bad mouth them on this forum. Some you win, some you lose.

your not bad mouthing anybody just letting others know about how pleased or dissatisfied you are with a service you payed for. after all they are experts . ARNT THEY and pay money to

 

[jeffmossy]

MMMMMMM thought you was in a funny mood when I saw ya this morning lol.Anyhow I know you are looking forward to your jollies.........Have a good un.:wave:.Jeff

 

[lufcdave7]

MMMMMMM thought you was in a funny mood when I saw ya this morning lol.Anyhow I know you are looking forward to your jollies.........Have a good un.:wave:.Jeff

Must admit jeff, when the AA man was struggling with it Monday night I thought this holiday isn't happening. Never underestimate the tenacity of an AA man I say, what a star he was, great bloke. Thanks for the plaster, see you in three weeks.
Dave.

 

[Ste]

It seems to be quite a common problem with dealers. I think what they have to remember is that it is a motorhome and it could easily be 2 months plus before we use the van from any work being done.
We're having problems with Serenity Caravans of Bristol. Engine blew after just 400 miles, but it was 3 months from purchase as that was when we had time booked off.

 

[Joec1]

Depending on mileage driven between service and failure, i would have gone down the route of "fit for purpose" as a result of buying a service that was inconclusively completed....

Glad its all sorted now.

 

[Tco]

get repairs

so i am not the only one how get a reply i phoned the repair side they reply was nothing to do with ose see sales man sale man i will ring u back 2 weeks ago this was work on a new van so phoned the makers they sent me a new part out expes cariers will not be going any more diggdeep@talktalk.net

:help: