The Bigger they are!

Longtemps

Guest
The bigger they are the harder they fall and nothing is more sure with the current recession/depression we are in now. Getting a decent aftersales service is essential but how many of you can see Brownhills being around say in 18 months time. In addition they have now changed their policy on overnight facilities. Unless you have had a recent service with them you cannot be guaranteed an overnight booking and have to wait for a possible place to be available nearer your travel dates. However if you pay their overpriced service charges and accept their appalling attitude towards keeping you waiting etc you are allowed to stay overnight. This incidently also applies to their "free" Xmas lunch!! No recent service history - no lunch! All this is clearly shown on their website now if you try to book. The old management now look like experts on customer relations compared to the present!
 
Which proves that there is no such thing as a free lunch.
 
Are we going to run a sweep-stake on how long Brownhills keeps going?
 
I have no pity in me for them if they do go. I bought my RV from the original lot August 07. The salesman told us that just as we were to pick up the vehicle they discovered the LPG wasn't working, but an engineer would come to our place of residence and fix it. From that moment on we had a nightmare of unkept promises until we discovered quite by chance there had been a management buy out. Umpteen calls and failed promises later we went to the Stratford show and confronted the new Managing Director. What a rude man! He had no time for us and niether did he honour the commitment to make the vehicle up to the standard we had thought we had purchased. We had no leg to stand on legally, but it was the attitude and the lies and the passing the buck, that gave us tremendous stress. Eventually we had the work done by Anglo American in South Wales, not at Brownhills expense, though. Highly recomend Anglo american for services, mot's and exceptional LPG conversions. It isn't just their skill it is like dealing with a mate, nothing is too much trouble to them. Their number is:01633250050.
 

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