poor service

[GARY ENGLISH]

Brought a new van two years ago,reversing camera playing up since new.Been back to swift and dealer several times still not right.At long last swift have sent a new system to dealer.It as took a lot of time and two years late,finally getting it done.NEVER GIVE UP.

 

[missmoneypenny]

por service

You're absolutely right to say 'never give up'. We had some problems with Brownhills service last year- we went to the top and didn't give in to being fobbed off. We were totally polite at all times and everything got sorted. In October, the computer on board stopped working...we rang Brownhills, got put through immediately to an Autotrail service engineer who told us exactly how to reset it. Brilliant- and just what I had suggested to the management when we were having problems before.
We are the same with whatever problems we have with service. Since we were told ( years ago) that certain firms ( electircal dealers) won't even bother responding to your first letter, we have adaopted a 'dog with a bone' stance. It is time consuming and frustrating at times but when you get the result you want , it is worth it and might sometimes change the company policy. Glad you got it sorted!

 

[tony]

if somebody is trying to fob me off & i know i am in the right i dig my heels in more & keep at it till i get results.
good for you.
tony

 

[n8rbos]

a few yrs ago i bought a new rover 75, i had numerous teething problems with it, the aftersales was crap (a major dealer too)any ways the head gasket went at 800mls and took them 3weeks to fix!i did get a courtesy vehicle but they tried to charge me £330 for the privilege of fixing their problem!the car was lovely but the aftersales service was atrocious. unfortunately at the time for them they had a 'champagne day' showing new models off, so i went ,got on a table and shouted at the top of my voice about the aftersales there!after a couple of people left the manager asked me to be quiet and he would sort my problem.no bill and next service would be half price, hence i took my car elsewhere.

 

[Channa]

An old saying ''' the baby that screams loudest gets the milk''

I have been involved in several businesses that strangely enough are customer orientated..( businesses without customers tend to be dead in the water)

A penny to a pound of ****, the businesses at the moment punching above their weight and surviving are those that understand customer retention is paramount.

It is far from rocket science really.

Channa

 

[Deleted member 5759]

A penny to a pound of ****, the businesses at the moment punching above their weight and surviving are those that understand customer retention is paramount.
It is far from rocket science really.
Channa

Been preaching that for many years although to be honest never had to teach the staff at Johns Cross that, they treat others as they expect to be treated themselves.

Peter

 

[Channa]

Been preaching that for many years although to be honest never had to teach the staff at Johns Cross that, they treat others as they expect to be treated themselves.

Peter

And that isn't rocket science is it ?

I started off my career with a fiat /citroen dealership, and we lost the Fiat franchise, Fiat seduced by a dealer group that guaranteed market share, but our area they wanted too so cast aside. ( dc cook were the group...I vowed I would rather sweep the streets than work for them ..set of unethical barstewards)

Interestingly this was circa 1988 and we had the franchise since 1971 so a good spell....customers wrote letters to Fiat ( without our prompting I hasten) We dont buy a Fiat, we buy a Roodhouse car (Roodhouse the name of the garage).

It was interesting how many customers switched from Fiat to Citroen so they could continue the relationship.

seriously happy days. a customer coming through the doors, sitting down having a fag talking about football, how much to swop ? whatever and talking about family holidays etc...agreeing no order/paperwork a handshake was good enough, we knew what colour.

No FSA and all the bollocks the motor trade has to put up with nowadays!!

Naturally at the time the chaps older than me spouted on about the good old days as if the early 80's were a nightmare.

Today I find myself replicating their entusiasm for what happened in my day.

TBH I miss the motor trade like a hole in the head, and equally miss the crack too happy days

Channa