There still remains a contradiction which I really would like to understand though Phil - what is a (non-spamming) free member meant to do if he or she has an issue to raise which falls within the one of the various categories mentioned in the new rules that may only be discussed via PM? Suppose, for example, a free member felt they were being subjected to abuse or bullying, which you have said has happened to at least one member here. It's fair enough to say that the victim should PM you or Cassandra rather than fan the flames by retaliating on the open forum, but without the ability to send a PM even to an admin, retaliation is the only recourse left open to someone in those circumstances. Or if somebody seeks to find out if another member who has not been online for a while has by chance been banned from the site, in the absence of the ability to send PMs or leave visitor messages, how can they ask about such a thing other than in the open forum, contrary to your new forum rules? Please can you clarify for me what would be the correct procedure for any free member who needs to communicate with you or Cassandra about something that you don't want aired in public?