Threeways motorhomes abergele, warranty issues

Tibby
At least you are making some progress.

I suspect there's a mixture of lying and incompetence - when you've got the parts but not fitted them it's easier to lie about parts not being there than admit you didn't know-look.
And with other jobs in workshop it's daft to promise immediate action rather than offer something that you can deliver - like first job tomorrow.
I suggest that you start to press them in writing about the dash board lights - if they say it's £1k and they won't do it then you can limber up to a rejection of the van. After all that's a large enough sum to make a difference.
If you like the van and want to help the dealer help you then pointing him in the right direction for a third party board @<£200 might keep him on side.
Are you dealing with the MD?
 
Last edited:
Had a call at teatime yesterday from the garage. Fobbed me of with some crap about forgetting to phone me but not to worry as the guy was working late fitting the part but he might not have time to finish........hmmmm???.
But dont worry. he will finish it off in the morning if he cant get it done. No problem.

So i arrange to pick it up and have someone give me a lift as its over an hours drive away from me.
They just phoned..............THE LAPTOP WITH ALL THE SOFTWARE FOR FIAT IS PLAYING UP AND THEY CANT PROGRAM IT.
Im speechless.....
Theres only 1 laptop in the whole garage...........
 
tibby said:
Im fetching it back. fixed or not. Im not letting these cowboys mess me about any longer....
Click to expand...
I think you have been far too patient . Much more knowledgeable posters than me have given you some , I think , informed advice .
I would act on that advice , you'll get lots of support on here . None of us wants to see another motorhomer being stitched up
 
Sounds like you have a plan. Your local Fiat Proffesional Centre will be able to sort it out. You need to keep a diary of all the calls you have made and who you spoke to. Once it’s fixed and you have sent them the bill via recordered delivery you can give them a shove after 14 days with another letter that states they have 7 days to respond before you submit your claim through the Small Claims Court. It is then a waiting game but the law is on your side. You have given them more than enough time to fix it. Once the 7 days is up you can fill in your claim online. All your claim is for is an unpaid invoice. With a bit of luck when the paperwork falls through their door they will pay. Don’t forget they owe you the Court Fees as well. As for your second problem there are a couple of links already. Again just send them the bill. As above you have been far to patient and they have just played you. Seems like other customers of theirs have just shouted louder.
 
tibby said:
The saga continues......
Now there saying that it will be at least another week as the part has got to come from fiat in Italy. You couldn't make this stuff up. This is ridiculous, they had said it would be here today, but have chased it up and now its going be another week, so thats 2 weeks for a part to come. They said they are in the hands of fiat, and Stan the guy in charge of the service department is going on holiday today so he will get someone else to ring me. I'm glad he can go on holiday because my plans are now ruined. We were supposed to be having a two week break after working seven days a week over the summer but now we are not even going to get a week away. They refuse to fix the glow plug and battery light dimly lit panel problem, also it was supposed been serviced when I bought it but there was no record of it in the paperwork or books stamped, they still hadn't checked this for me and they have it a week already. I advise you not to buy a motorhome or car from these cowboys , Threeways in North Wales, I'm really annoyed.
Click to expand...
Ive had similar run ins with this shower and posted here about a brand new van I bought from them in March this year. Same story about delays, arrogant "Service manager" who i had to get shirty with , and 4 visits back and forth, poorly logged information and sheilding the decision makers for actually talking to anyone. I wont be back there
 
Wipers finally fixed, only took 2 weeks and 2 days!! Funny, how when I threatened them with Trading Standards and told them we had posted online about everything that's gone on and said I would be taking it to the Fiat garage and they would be getting the bill, they amazingly rang back after half an hour and said it was fixed. I also suggested that they bring it to me, rather than me going to fetch it, which strangely they did also (Fuel warning light on of course)!! As expected the guy who turned up of course didn't know anything about what had gone on and couldn't answer us as to why there was now water in the shower room or had any apologies. I think they may have not wanted us there to collect it in case we kicked off and warned off any potential new customers, which we may well have done. Just glad we have the MH back so we now can plan our well awaited trip away. We will never be going back there again, there.s no point in wasting anymore time.
 
Markd said:
Tibby
At least you are making some progress.

I suspect there's a mixture of lying and incompetence - when you've got the parts but not fitted them it's easier to lie about parts not being there than admit you didn't know-look.
And with other jobs in workshop it's daft to promise immediate action rather than offer something that you can deliver - like first job tomorrow.
I suggest that you start to press them in writing about the dash board lights - if they say it's £1k and they won't do it then you can limber up to a rejection of the van. After all that's a large enough sum to make a difference.
If you like the van and want to help the dealer help you then pointing him in the right direction for a third party board @<£200 might keep him on side.
Are you dealing with the MD?
Click to expand...
We tried to speak to MD but they refused to let us. They said it was the MD decision not to fix the glow plug instrument panel problem. We have finally got it back now with the window wipers fixed, it only took 2 weeks and 2 days. God know how long they would have had it if we had to wait for any other parts. We are going to get any other issues fixed ourselves, we just don't trust them to do anything else.
 
If it is going to cost THEM a £1000 to fix , then it must be serious and they would charge you a lot more to fix it. Check for recalls on it from FART first and find out first what it might be.
 
It's a fairly common fault that may be fixed out of warranty by Fiat - so that may be worth a try

Otherwise there are a few 3rd party specialists who will repair the panel for under £200.

I still think it's worth writing (recorded delivery) to Abergele MD by name requesting a repair giving them a couple of weeks to agree before you get the work dpne by 3rd party and recover money from them in court if necessary.
 
Sounds like the staff holidays in your motorhome have now finished so you can have it back. Did they send postcards?
 
You must log in or register to reply here.

Users who viewed this discussion (Total:0)

Back
Top