Ellendale
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Long story cut short - SALOP LEISURE, Shrewsbury, are extremely customer orientated.
We bought our 2007 Autotrail Miami on the 16th June this year - we have toured in a caravan, had a static caravan for 10 years+ and spent many a night under canvas - and we are newbies to MH'ing.
A third of the way through a week long Road Trip to Wales I awoke (Sunday 0430) to the sound of the water pump choking itself due to lack of water - 50+ltrs of it was being soaked up by the MH carpet!
At 0530 we drove directly to Salop Leisure at Shrewsbury where their Sales and Service are open 7 days a week, fault detected and fixed, units within the MH stripped out, all of the fixed carpet removed and binned, MH dried out - which took 3 days. New carpet and underlay fitted, freshwater system re-installed and tested, units re-installed and back on the road Thursday 0830! All under the 1st year's Sales Warranty!!
Fault? An "O" ring that was part of the freshwater input to the flushing electric toilet had perished and this caused the pushfit pipe to become detached and the pump thought it needed to supply water!
My sincere appreciation goes to Stuart - Sales, and Adam - After Sales Service, for their magnificent efforts in saving our holiday and putting our minds at rest. Adam kept us up to date on progress and worked late on 2 nights of the repair. The Wed night he and his assitant worked right through the night to 0630!
Salop Leisure - we thank you!
We bought our 2007 Autotrail Miami on the 16th June this year - we have toured in a caravan, had a static caravan for 10 years+ and spent many a night under canvas - and we are newbies to MH'ing.
A third of the way through a week long Road Trip to Wales I awoke (Sunday 0430) to the sound of the water pump choking itself due to lack of water - 50+ltrs of it was being soaked up by the MH carpet!
At 0530 we drove directly to Salop Leisure at Shrewsbury where their Sales and Service are open 7 days a week, fault detected and fixed, units within the MH stripped out, all of the fixed carpet removed and binned, MH dried out - which took 3 days. New carpet and underlay fitted, freshwater system re-installed and tested, units re-installed and back on the road Thursday 0830! All under the 1st year's Sales Warranty!!
Fault? An "O" ring that was part of the freshwater input to the flushing electric toilet had perished and this caused the pushfit pipe to become detached and the pump thought it needed to supply water!
My sincere appreciation goes to Stuart - Sales, and Adam - After Sales Service, for their magnificent efforts in saving our holiday and putting our minds at rest. Adam kept us up to date on progress and worked late on 2 nights of the repair. The Wed night he and his assitant worked right through the night to 0630!
Salop Leisure - we thank you!