So, does that mean that all these 'discounts' have been pre-arranged by the businesses with the NHS then?We do. I work for my Local Council now. All Public sector workers in England are entitled to discount from whoever signs up for the scheme, including Firemen. There is however no excuse whatsoever to abuse someone who refuses. You just report them to the company who has arranged (with them) the discounts and they investigate. Maybe some frustration but no excuse for bad behaviour. I've never used the discount scheme either.