I have a mixed opinion of Halfords, When Boardman bikes hit the scene the value for money was incredible for the price, Carbon frames, decent wheels and good chain sets for £1000
Staff training or recruitment seems to have changed over the years most of the cycle staff in two stores I frequent are both competent cyclists and have a good product knowledge and can lend experience
Also if using Halfords join British cycling before hand and get 10% discount on purchases ( a bell at Christmas that's the kids taken care of and a my pony helmet)
I agree with tbear in that LBS take the knowledge and often quality product choices to a new level, If it is important we support local businesses lets stop buying on the internet, start using butchers and bakers for shopping ?
£££s rule at the end of the day and how such as Halfords Kwikfit etc stay in business
Channa